Journeys Store Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Journeys.
Journeys
Store Manager
Manager Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Presentation
You'll first meet with the Store Manager, and then the District Manager. The initial meeting covers basic questions, while the second one is more in-depth. They really want you to ask them questions and show you know a bit about the company. Hitting sales targets daily/weekly is super important for moving up, so being goal-driven is key. You gotta be dressed sharp, outgoing, and into fashion (not necessarily shoes).
Confirmed questions1 question
- What makes you want to be a part of the Journey's team?
Journeys
Store Manager
Manager Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Technical
The first interview was with the store manager for the position I was applying for. The second interview was with the district manager. The first interview went well, with typical questions about my skills, management abilities, and personal characteristics. The second interview was similar, but the DM had a hostile tone, making me feel like I was wasting their time, so it didn't last as long as the first. This, along with the misleading job posting, really put me off the company. I never heard back after meeting the DM. The job posting was misleading because you're actually applying for a co-manager position, not a store manager. It requires working 45+ hours a week and 6 days a week during busy times like holidays, so forget about work/life balance. Pay is base plus commission, but they wouldn't give an estimate when asked.
Confirmed questions1 question
- How would you handle customer interactions?
Journeys
Assistant Store Manager
Mid Difficult Neutral experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I was called to set up an interview and I asked what the salary would be. The person refused to give me an answer, kept saying it varied by location and store sales. I asked for a ballpark amount and they still would not answer. I asked how I would know what I would be making and they said the district manager determines pay and I would find out if I was offered a position. I have never heard of a company not giving someone even an average range of pay. This makes me very suspicious of the company.
Confirmed questions1 question
- What is the salary?
Journeys Store Manager Interview Questions
Quoted word for word from Journeys interview reports.
“What is the salary?”
Read reports →“How do you handle an angry customer?”
Read reports →“Were the questions asked straightforward and average?”
Read reports →“What would you do to fix or improve things for a customer who is dissatisfied with their service experience?”
Read reports →“Were the questions straightforward?”
Read report →“Can you share an example of a positive retail experience you've had and explain why it was positive?”
Read report →“What makes you want to be a part of the Journey's team?”
Read report →“Can you share an instance where you were content with your position or the organization you worked for?”
Read report →“What makes you want to join this company?”
Read report →Formats, difficulty and experience
Across all 18 Journeys interview reports.