Frontpoint Interview Questions
& Process

The interview process involved 4 interviews. The interviews were more focused on personality rather than assessing job capabilities. They had a very relaxed approach. The entire process, from start to finish, took about two weeks.

I applied online and heard back from a recruiter. The recruiter was nice and did a quick screen with some basic questions about the job. Then I had a phone interview with the hiring manager, which went well. After that, I was invited for a 2-hour in-person interview with four people. That also seemed to go well, but then things took an unexpected turn. I was called in again for a case study. They told me a panel of 6-7 people would be actively discussing it, not a formal presentation. It felt a bit overwhelming, but I agreed. On the day of the 'presentation', I was told many people couldn't make it and I'd only be meeting three people from the panel, as before. I presented my material, but the reception was lukewarm, with almost no substantial questions. I found myself trying to fill the silence, and there wasn't any real 'discussion' about my work. The next day, they told me they weren't moving forward. I asked for feedback on what went wrong and got a very strange response: 'My analysis didn't match the panel.' They treated it like a school assignment where marks are given, instead of a discussion. If you don't know how to hire for business analysis roles, don't waste candidates' time or use them as experimental subjects.

I was emailed by a recruiter about a Customer Service Specialist role but I was more interested in a sales position at the company. I let the recruiter know and she said she mainly did support recruiting but offered to pass my info to the sales recruiter and answer my questions. She was really nice. A few days later, the sales recruiter called me and explained the job and what they were looking for. The pay was $40K base plus uncapped commissions, but she mentioned that new consultants have to work weekends and not-so-great hours until they showed they could sell. She then asked me some questions about my resume and we set up an in-person interview. The in-person interview had a short writing assignment with five questions, like what impressed me most about FrontPoint, how my sales strategy would help, and how their training would help me. After that, I talked with the sales recruiter one-on-one about my experience. She asked about what motivates me, why I wanted the job, why sales, and my sales strategy. She also asked if I had experience with professional metrics or KPIs and quantitative goals. It was pretty relaxed. Then she asked if I had any questions. The starting hours are tough: five days a week, working Saturdays and Sundays, with weekdays from 2PM-11PM and weekends from 11AM-6PM. The pay was good but the hours just wouldn't work for me and my desire for work-life balance. It might be good for a younger person wanting to make money though. The interview process was fast but complete. They should be clearer about the starting hours to save everyone time or change the hours to get more candidates.

FrontPoint has a great reputation for taking care of their people--my interactions with their recruiters, hiring team, and management were overwhelmingly positive. I was up front with my prior experience even though it wasn't a cut-and-dried customer service background, and they were willing to consider the range of examples I gave them. They really do seem to value sincerity in the hiring process and will respect you for offering it. I landed the interview due to being referred by an employee, and received a call in the evening asking for a phone interview right then if I happened to be available. Just be prepared to get a call quickly and be ready to phone interview on the spot after you submit your application. The recruiter was flexible with me when I mentioned that certain times were better for me coming in for the next steps in the process, but they generally want to set up tests and interviews on certain days. After the phone interview you're asked to come in to complete a basic logic test that takes about half an hour to ensure you have problem-solving and some math skills. If you perform well on that step, they'll schedule another time for you to come in to interview one-on-one with a few managers (3 in my case), separately, who will ask you different questions about your ability to do things like: learn new skills quickly, work as part of a team, handle difficult customers and situations, and mention accomplishments that showcase efficiency and excellent soft skills in previous jobs, etc. Be prepared with slightly different sets of questions for the managers, and they'll appreciate questions about what they're overseeing that would affect you. After that, I heard back from FrontPoint in about a week with their decision, and if they decide to extend you an offer and you need to think it over, feel free to ask their timeline. My recruiter in particular was very understanding about playing phone tag since I was out of town and didn't have access to my phone the entire time. Everyone I interacted with at FrontPoint was professional and open when I had any questions about the process. I would suggest considering a position with this company if you're interested in contributing to the kind of positive employee culture they seem to cultivate.