FirstService Residential Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 158 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 158 reportsCandidate interview experiences
First-hand accounts from people who interviewed at FirstService Residential.
FirstService Residential
General Manager
Executive Average Negative experience No offer 2 rounds
Interview process
Recruiter call Presentation Background check
Interview formats
Presentation Behavioral
So, I had this interview for General Manager. The Regional Director, who I interviewed with before and didn't hear back from, didn't tell me the Board of Directors would be in the Zoom meeting. I sent a thank you note like you're supposed to. Still no response or feedback, same as last time. I had to contact a Regional VP just to get the interview. I've got 20 years of experience, but it's like I can't even get a chance. Meanwhile, they hired another manager I know who has all sorts of issues. It's frustrating, you know?
Confirmed questions1 question
- The Regional Director asked me nothing. The Board did all the talking. A heads up that I would be interviewing with them and not the RD would have been nice.
FirstService Residential
Administrative Assistant
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral
So I went through their whole interview process. It started with a screening call, and then I had an in-person interview scheduled with the director. But when I got there, it turned out to be with two managers instead, and nobody bothered to tell me beforehand. Even with that surprise, the interview itself went pretty well. What really ticked me off though was the total radio silence afterward. It's been weeks and I still haven't heard anything – no updates, not even a rejection email. After all the effort I put into preparing, traveling to their office, and doing the interview, you'd think they could at least send a simple courtesy email. It's just unprofessional and disrespectful.
Confirmed questions2 questions
- Can you share some basic behavioral experiences?
- What are some fundamental behavioral questions you can ask?
FirstService Residential
HR Manager
Mid Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
It was a multi-round interview process. Each round usually focused on different things like technical skills, how you work with others, solving problems, or if you'd fit the culture. This way, different interviewers could look at you from various angles and give feedback for a well-rounded hiring choice.
Confirmed questions1 question
- Can you tell me about a challenging employee relations problem you managed to solve?
FirstService Residential
Front Desk Agent
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
Had a phone call, it was a pleasant introduction and they asked a handful of questions about my experience. We went over my resume and experience, highlighting my qualifications and my desire to start a new career path. They asked average questions to get to know me and my interest in the company.
Confirmed questions5 questions
- Can you describe your background in customer service and hospitality?
- Tell me about your experience.
- What are your qualifications?
FirstService Residential Interview Questions
Quoted word for word from FirstService Residential interview reports.
“Can you explain the concept of an accrual to someone unfamiliar with it?”
Read reports →“What computer network topologies exist, and what are the best practices for them?”
Read reports →“Did the company call you at the scheduled time or to reschedule?”
Read reports →“How do you handle residents who complain excessively and take up too much of your time?”
Read reports →“How would you handle an angry homeowner complaining about the landscaping provider?”
Read report →“How would you approach delivering bad news to a homeowner?”
Read report →“What strategies would you use to ensure the amenity spaces are welcoming and appealing?”
Read report →“Were you asked what to do in case of an emergency situation and how to respond?”
Read report →“Which type of company culture do you find most appealing?”
Read report →Formats, difficulty and experience
Across all 158 FirstService Residential interview reports.