Big W Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 120 interview experiences · FREE TO READ
Which role are you interviewing for?
15 roles · 120 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Big W.
Big W
Associate
Entry Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
This was a professional, customer-focused, fast-paced, team-oriented, values-driven, structured, practical, inclusive, performance-based, safety-minded, supportive, high-energy, results-focused, organised, people-centric, retail-focused, approachable, clear, behavioural, time-aware, fair, engaging, busy, expectations-clear, friendly, efficiency-focused, collaborative, upbeat, straightforward, confidence-building interview.
Confirmed questions1 question
- Were there easy questions to answer throughout the interview process?
Big W
Team Member
Entry Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The hiring process usually starts with an online application, followed by a phone screening, and then an in-person interview. We're looking for people who are good with customers, can work well with others, and are available for the role. We really care about how you communicate and if you'll fit in with the team.
Confirmed questions2 questions
- Can you tell me about your availability?
- Describe how you collaborate within a team.
Big W
Store Team Member
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Other
everyone who applies gets a first interview. do this online, through chat. You'll be asked 5 questions, and you'll need about 20-25 minutes to complete this. It can be done on any device with an internet connection. There’s no time limit, so if you need to stop and come back to it later you can. We do need you to complete this within 48 hours to be considered for this opportunity.
Confirmed questions4 questions
- Describe a situation where you missed a deadline.
- Share an experience dealing with changes.
- Tell me about a time you assisted your team or another person.
Big W
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Technical
It was awful. They used a chat AI for the interview that checks your answers for specific keywords. It decides whether to move you forward based on those words. No actual person is involved, so you might get rejected for random reasons.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Big W Interview Questions
Quoted word for word from Big W interview reports.
“Is there a country you'd like to visit, and what's the reason?”
Read reports →“Will you be able to work until midnight on Christmas Eve?”
Read reports →“Could you select an item and try to sell it to us?”
Read reports →“What is a surprising fact about you that someone might not guess?”
Read reports →“How would you go about selling this particular item, like an umbrella?”
Read report →“How would you handle a situation in a group project where a partner isn't contributing enough?”
Read report →“Are you able to start early, for example, at 6 am?”
Read report →“Could you explain how you would go about selling this particular pair of boys shoes to a customer?”
Read report →“What do you consider to be the most crucial aspect of customer service?”
Read report →Formats, difficulty and experience
Across all 120 Big W interview reports.