Big W Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Big W.
Big W
Christmas Casual
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Panel
Interview formats
Behavioral Presentation
It was pretty straightforward. First, there was a questionnaire where I had to type out answers to five questions. It felt pretty chill because it was just a questionnaire. Then, there was a second round which was a video interview where I had to record myself answering questions, which was also quite simple.
Confirmed questions1 question
- Can you share an instance where you exceeded expectations to assist someone?
Big W
Personal Shopper
Entry Average Negative experience No offer 2 rounds
Interview process
Group Recruiter call
Interview formats
Group Behavioral
Applied via WOW portal and got an email for a group interview. A leader gave a brief intro to Big W, uniform rules, and the job (picking/packing). The group had mostly older folks, about 14 people in total. They gave out free small chocolates! We did an icebreaker where you introduce your partner to the group. Then, we sat in our groups unsupervised while people were called out one by one for interviews, each about 15 minutes long. Once you finished, you could leave. I was rejected on the spot due to not being able to make it work with my availability and transport.
Confirmed questions1 question
- What is your availability?
Big W
Store Associate
Entry Easy Positive experience Accept offer 1 round
Interview process
Group
Interview formats
Group Presentation
We all gathered for a group interview in the Staff room, there were about 20 of us split into 5 tables. We did 3 group activities: making a tree with Big W's values, figuring out how we'd give surprisingly helpful service, and selling a product that was put on the table. The whole point of the group interview was to have fun and work together with people we didn't know. I had a good time doing it.
Confirmed questions1 question
- Can you describe how you would offer 'surprisingly helpful service'?
Big W Retail Associate Interview Questions
Quoted word for word from Big W interview reports.
“Will you be able to work until midnight on Christmas Eve?”
Read reports →“How do you define Customer Service?”
Read reports →“How would you handle a situation in a group project where a partner isn't contributing enough?”
Read reports →“What qualities do you think are important for good teamwork?”
Read reports →“Can you tell me about your availability during the Christmas period?”
Read report →“Tell me about a time you received excellent customer service, and how did it affect you?”
Read report →“In your own words, what constitutes excellent customer service?”
Read report →“How would you deal with a customer complaint?”
Read report →“Could you introduce the person next to you, using only the points given by HR?”
Read report →Formats, difficulty and experience
Across all 13 Big W interview reports.