Big W Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 21 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Big W.
Big W
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Technical
It was awful. They used a chat AI for the interview that checks your answers for specific keywords. It decides whether to move you forward based on those words. No actual person is involved, so you might get rejected for random reasons.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Big W
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Phone screen Offer
Interview formats
Behavioral Technical
I applied online through Job Seek and heard back within a week. The next step was responding in writing to two questions. After that, I had an online interview that I had 24 hours to complete, where I answered several questions and recorded responses. They were really fast, and I got an offer within a week.
Confirmed questions5 questions
- What makes you want to join our company?
- Can you share an instance where you successfully navigated a challenging situation, detailing the situation and your resolution?
- What are your working hours availability?
Big W
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Other
I applied online and heard back a few days later via email asking for more info through a Google form. They set up an interview for the next day. During the interview, I had to fill out a form with my details and availability, and then they asked me a few questions. The whole thing took about 10-15 minutes.
Confirmed questions5 questions
- Could you introduce yourself and mention your hobbies?
- Describe a situation where you acted with confidence.
- Who holds responsibility for safety matters?
Big W Customer Support Representative Interview Questions
Quoted word for word from Big W interview reports.
“Which part of shopping do you enjoy the most?”
Read reports →“Can you define what customer service is?”
Read reports →“Could you explain how you would go about selling this particular pair of boys shoes to a customer?”
Read reports →“What does customer service mean to you?”
Read reports →“What do you consider to be the most crucial aspect of customer service?”
Read report →“Is there anything else you'd like to add?”
Read report →“What do you think makes for good customer service?”
Read report →“How do you guarantee a good customer experience?”
Read report →“Could you introduce yourself and mention your hobbies?”
Read report →Formats, difficulty and experience
Across all 21 Big W interview reports.