Warby Parker Interview Questions
& Process

The interview process began with a "get to know you" phone prescreen. This was followed by a Zoom interview with the area manager (who was previously the District Manager). The process unfolded as I anticipated. After the area interview, one of the two regionals was supposed to contact me. When this didn't happen within the given timeframe, I reached out to the area manager again. I was then informed they were planning to email me and were considering another candidate.

I applied and the Talent Acquisition Manager reached out to me within about 2 weeks. My conversation with her was really just about my background with her asking specifics along the way. She said I was an early applicant, that she would like to pass me along to the next step, and that there could be a delay from there since this was a new store slated to open in 3-4 months, but she PROMISED she would not ghost me. She provided me with company values and advised me to frame all my responses within the STAR method. The second interview was with the DM and was supposed to be with the Area Manager I would report directly into. At the start of this interview, a different Area Manager joined because the other one was out sick. They asked pretty standard questions, advising me that they have to ask everyone the same questions for legality reasons. However, at one point the DM jumped in and asked an off the cuff question on how I prefer receiving feedback. When I finished my answer, they said "well I guess we don't need to ask the last 2 questions, we have what we need." When the interview was wrapping, they seemed genuinely interested in my - going so far as to ask if I was open to other locations. From there, it was a waiting game as I had been advised by the TA Manager. I did, however, send her a follow up 1 week after my interview with DM/AM - just to reiterate my interest. Another week passed by, and another one, and another... and I'm sure you get my point. Fast forward to a month and half later and I get the standard rejection notice. Not really sure if I fell through the cracks, they weren't interested, or something else. In my opinion, the process lacked professionalism based on them verbally admitting to skipping questions and for not following up sooner. It made me feel like they weren't 100% interested but were keeping me on the backburner in the event a better candidate never came along.

It was a wonderful experience. The interviewer was approachable, knowledgeable, and did a thorough review of my resume. The atmosphere was good and the approach was logical. They gave a full explanation of the system in place and discussed changes that may be needed going forward to maintain or change the system. Streamlined operations appear to be in place.

The whole process was quite long, spanning nearly two months. It started with an HR call, followed by meetings with hiring managers. Then came a case study and a panel interview. I didn't proceed to the final C-level round. Despite the drawn-out timeline, I really liked the job and found it interesting. All the interviewers were pleasant, and I felt a good connection with the team. It was a shame I didn't make it to the end. A bit of a downer was the long silence for 2-3 weeks before I got the rejection notice.