Support.com Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 155 interview experiences · FREE TO READ
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18 roles · 155 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Support.com.
Support.com
Solutions Engineer
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
The interview featured straightforward questions that can be deceptively simple and easy to overcomplicate when stressed. The interviewer was primarily interested in understanding my approach to solving problems.
Confirmed questions1 question
- Can you share an instance where your integrity was challenged?
Support.com
Services Technician
Entry Average Neutral experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Technical Behavioral
It was all done online. The initial questionnaire was straightforward, asking for full resume details, job descriptions, and references. I got an email to set up a phone interview. The phone interview was fine, but they stressed the need for really fast internet and a powerful computer processor, meaning a regular laptop probably won't cut it unless it's a high-end gaming one. You also need a wired headset. I was given 14 days to get the necessary equipment upgrades before I had to call back and accept the job. I also have to show proof of my internet speed.
Confirmed questions1 question
- Is your internet connection fast?
Support.com
Services Technician
Entry Difficult Positive experience No offer 1 round
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I applied online and then we scheduled a phone interview. I got an email asking me to prove my computer meets their needs by sending screenshots of speedtest.net and a picture of my computer using Speccy. They called at the scheduled time for a 30-minute chat. My interviewer was really nice, we joked around a lot. They asked me a mix of customer service and tech questions. I haven't heard back yet since the interview was today.
Confirmed questions8 questions
- What's your understanding of home security?
- Tell me about the very first piece of technology you ever used.
- What's one piece of tech you absolutely need?
Support.com
Remote Services Technician
Entry Easy Neutral experience No offer 3 rounds
Interview process
Technical screen Recruiter call Phone screen
Interview formats
Technical Coding Behavioral Case
My friend sent me the link for the job, so I applied online for the Remote Services Technician role. I created an account and filled in all my education and work history. After submitting, I had a technical test covering basic computer knowledge and interpreting two flow diagrams with questions. It was easy and I had 23 minutes to finish. Once I passed, I got to pick my interview date and time. The interview itself was on the phone and took about 45 minutes. At the end, they said I didn't quite fit their current needs but asked if I'd be interested in upskilling if they hired me. They also mentioned they had enough information for now and would reach out about next steps if I moved forward. The interviewer was really nice, and overall, it went well.
Confirmed questions5 questions
- What makes you want to apply for an online job?
- Using notepad, list two websites that can test internet speed and system specs. (Note: They will test your system thoroughly and ask for a screenshot of the specs later).
- Do you have prior experience in customer service?
Support.com Interview Questions
Quoted word for word from Support.com interview reports.
“Implement the IndexOf function for strings in C or C# without using built-in .net methods.”
Read reports →“I can't find my network name, and it's not on a sticker on my router. I need it to connect a new device to my wireless network. How can you help?”
Read reports →“Bob's grandson put some pictures on his computer, but Bob can't locate them. Where should I guide him to search?”
Read reports →“Write code to reverse numbers in a given string, like 'some revenue in 2016 is 1,50,000 when GDP is 3.5%, but in 2015 it was 1,00,000 and GDP was 3.0%..', to get an output like 'some revenue in 6102 is 000,05,1 when GDP is 5.3%..'.”
Read reports →“How would you resolve a game console's connectivity problem when it indicates an incorrect network key?”
Read report →“Detail the Singleton pattern. If a singleton class is instantiated by one DLL, and then another instance is called within the same file, does it create a new instance or reuse the existing one?”
Read report →“My other computer connects to wifi just fine, but on this computer, when I look for wireless networks, none show up in the list. What can you do?”
Read report →“What steps would you take to fix a connectivity issue with a game console that says it has an incorrect network key?”
Read report →“Regarding a registry entry, what is the significance of '%2' when it appears?”
Read report →Formats, difficulty and experience
Across all 155 Support.com interview reports.