Support.com Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Support.com.
Support.com
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral Other
They asked general questions about my education and related experience, availability, etc. To get a job here, you HAVE to have a spotless record because their background checking process is horrible. They do not seem to be an Equal Opportunity Employer like they supposedly claim.
Confirmed questions4 questions
- Can you tell me about your experience that is relevant to this role?
- What is your educational background?
- What relevant experience do you have?
Support.com
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Take home Phone screen Technical screen
Interview formats
Technical Behavioral
The interview process began with an online test covering basic computer knowledge like icons and default programs. Then, there was a phone interview where I was asked about connecting a router and handling difficult customers. They also required me to take a system screenshot showing CPU, processor, internet speed, and screen resolution, as specific requirements were mandatory for the role.
Confirmed questions2 questions
- Can you explain how to set up a new wireless gateway?
- Tell me about a time you dealt with a very difficult customer and if you would approach it differently now.
Support.com
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Offer
Interview formats
Technical Behavioral
The application process tests you on some basic troubleshooting skills. After passing, you can schedule an interview. The interviewer was really friendly and asked me some basic troubleshooting questions. They give you time to research the problem being asked and care more that you're able to find the answer as opposed to knowing it. I was offered a job on the spot.
Confirmed questions2 questions
- Can you tell me why you chose Support.com?
- What's an early piece of technology that you owned that you really liked?
Support.com Customer Support Representative Interview Questions
Quoted word for word from Support.com interview reports.
“Can you explain how to find an IP address on a computer?”
Read reports →“Can you explain the difference between a modem and a router?”
Read reports →“How would you instruct a customer to troubleshoot iPhone internet connectivity issues by guiding them through the Network Settings?”
Read reports →“What's an early piece of technology that you owned that you really liked?”
Read reports →“Can you explain how to set up a new wireless gateway?”
Read report →“How would you assist a customer who reports their network is not connecting at their local library?”
Read report →“Could you tell me about the computer specifications required?”
Read report →“How would you handle a transferred customer who is upset?”
Read report →“Are you willing to work 100% remotely?”
Read report →Formats, difficulty and experience
Across all 14 Support.com interview reports.