Support.com Technical Support Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Support.com.
Support.com
Technical Support
Mid Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
they call and ask you questions like you are an experienced pro. Basically they are 'feeling you out' to see if you 'talk the talk' ... aka speak 'geek' fluently or just pretending. Just be yourself
Confirmed questions6 questions
- What is your experience and what problems have you faced?
- Can you describe how you resolved past issues?
- Could you detail a situation where you had to set up a wireless printer?
Support.com
Technical Support
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
So I had a call with this guy, sounded young, like zero personality, and we chatted for about 20 mins. He asked me the same question like 3 times in a row, barely changing it up. It was kinda rough, not gonna lie.
Confirmed questions2 questions
- How would you explain to a customer that they need to be transferred again for a technician after already being transferred multiple times?
- What productivity applications do you find yourself using every day?
Support.com
Technical Support
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical Behavioral
The interview was super quick, just two short calls. They mainly checked if your PC met the technical requirements and if you had a work history without any gaps. If those two things were good, they'd move forward.
Confirmed questions1 question
- Can you tell me what type of computer you own?
Support.com Technical Support Interview Questions
Quoted word for word from Support.com interview reports.
“Can you explain the difference between a modem and a router?”
Read reports →“How would you go about connecting a TV to a router from a distant room, perhaps using a wireless extender?”
Read reports →“Regarding the scenario with the router, how would you assist a customer with no wireless internet connection?”
Read reports →“What computer brand do you currently use?”
Read reports →“Can you tell me what type of computer you own?”
Read report →“How would you explain to a customer that they need to be transferred again for a technician after already being transferred multiple times?”
Read report →“Could you detail a situation where you had to set up a wireless printer?”
Read report →“What productivity applications do you find yourself using every day?”
Read report →“Do you have any experience with virtualization software like VMware or Virtualbox?”
Read report →Formats, difficulty and experience
Across all 6 Support.com interview reports.