Support.com Technician Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 20 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Support.com.
Support.com
Remote Services Technician
Entry Easy Neutral experience No offer 3 rounds
Interview process
Technical screen Recruiter call Phone screen
Interview formats
Technical Coding Behavioral Case
My friend sent me the link for the job, so I applied online for the Remote Services Technician role. I created an account and filled in all my education and work history. After submitting, I had a technical test covering basic computer knowledge and interpreting two flow diagrams with questions. It was easy and I had 23 minutes to finish. Once I passed, I got to pick my interview date and time. The interview itself was on the phone and took about 45 minutes. At the end, they said I didn't quite fit their current needs but asked if I'd be interested in upskilling if they hired me. They also mentioned they had enough information for now and would reach out about next steps if I moved forward. The interviewer was really nice, and overall, it went well.
Confirmed questions5 questions
- What makes you want to apply for an online job?
- Using notepad, list two websites that can test internet speed and system specs. (Note: They will test your system thoroughly and ask for a screenshot of the specs later).
- Do you have prior experience in customer service?
Support.com
Service Technician
Entry Easy Negative experience No offer 2 rounds
Interview process
Take home Phone screen
Interview formats
Technical Behavioral
I passed an online skills test and then got set up for a phone interview the very next day. The person called and we talked about my computer specs to check if they were good enough. Then they asked if I could be available 24/7. I said that wouldn't be an issue since school is only part-time for me. They then repeated that I absolutely had to be available 100% of the time and said I could reapply when I'm totally free. So I ended the call. Wish they mentioned that before I applied, you know? It's weird because I've heard of other people in school doing this basic job.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Support.com
Remote Services Technician
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I was able to choose my interview time slot immediately after applying and finishing the skills test. They confirmed my chosen time and sent an email with basic info about the interview. The interviewer called right on time, and they were really professional and nice.
Confirmed questions4 questions
- How would you help a customer who can't find their modem?
- Tell me about a time you exceeded a customer's expectations.
- What devices have you connected to your Wi-Fi?
Support.com Technician Interview Questions
Quoted word for word from Support.com interview reports.
“Can you define what a modem is?”
Read reports →“Could you explain what WEP is and why it's not advised to use it instead of WPA?”
Read reports →“Do you know how to connect gaming consoles to wifi networks?”
Read reports →“Can you explain the difference between 2.4GHz and 5GHz wifi and tell me which one is preferable?”
Read reports →“Could you define what a router is?”
Read report →“Explain to me the difference between a router and a modem for a customer that has zero computer knowledge.”
Read report →“Can you explain what the address bar is, as if you were talking to a five-year-old?”
Read report →“Do you know how to connect tablets to wifi networks?”
Read report →“How would you help a customer who can't find their modem?”
Read report →Formats, difficulty and experience
Across all 20 Support.com interview reports.