NexHealth Interview Questions
& Process

The hiring process was pretty quick. It started with a screening, then I had one interview with the Sales Manager. After that, there was a follow-up call with the same sales manager to get ready for an in-person mock discovery/demo. The onsite part involved two conversations, one with a current AE and the other with the Payments team PM, followed by the mock discovery/demo where they expected me to try and close the deal. I proposed some imaginary "next steps" but I'm not sure if that's what they were looking for. The manager later told me they weren't offering me the job because they wanted someone for this team who could be very transactional and fast-paced, focusing on a one-call close.

The interview process dragged on extremely long, and they took up 5 weeks and countless hours of my time. The interview stages were: - recruiter screening (30m) - hiring manager interview (30m) - loop interview x2 (45m each 1.5h) - case study take-home, where you are expected to offline collaborate with the team to "show how you work" (5hr) - case study virtual onsite presentation (1hr) - then at the end, a *surprise* CEO call The CEO call itself was especially problematic. It was unplanned, and never communicated until the last minute. The recruiter shared a Zoom link, which I was sitting in waiting, and he called my cell phone. When I asked if he was joining the Zoom he said he "doesn't take Zoom calls". He asked me questions, and midway through answering, he completely interrupted me and changed the subject. The CEO dropped out of college to start this company and while the company appears to be somewhat successful, he comes off as pretentious and has unreasonably high expectations. He wants worker bees that will grind 50+hr/wk because they are "passionate" about what they do, he seeks the "top 1%" of employees, and he "doesn't believe burnout is a real thing". Truth be told: nobody is passionate about an appointment scheduler. This is a job, we do our work, we go home, and we spend time with our families. This is a problematic culture do to encouraging either extreme workaholics, or people who pretend to be passionate about their work just to keep getting a paycheck. This is an unstable culture. At the end of the day, I received the same exact boiler plate rejection email that every company sends out, "we've decided to go with a candidate that more closely aligns with our goals...". Very disappointing response after taking up this much of my time, the least y'all could do is give me actual feedback I can use for future interviews. Also, after learning about the company's tech stack, their revenue is a tech debt nightmare that frankly I'm glad I don't have to work on. Kyle, if you're reading this - I thought you would be better than treating people this way. You seemed like a nice guy. Oh well.

The interview process consisted of a single 30-minute phone screen. Initially, I was asked about my location, which felt inappropriate due to socioeconomic implications. The recruiter seemed distracted and was multitasking, not fully engaged in the conversation. Towards the end of this initial screen, I was told it would be a high risk to hire me, but that they might consider me for future, more junior Product Manager roles. Given my 15 years of experience, including director-level responsibilities at a public company and managing a department, I declined further discussion. The experience felt condescending, and the suggestion of a junior role later on was dismissive. This was perhaps the most unprofessional interview I've had, and it highlighted a need for DEI training.

My first few interactions with the recruiter and hiring manager were really wonderful. NexHealth is clearly doing some amazing things, especially in the SLC startup space. That being said, my third interview was with someone who started the interview out by saying they hadn't even looked at my resume or application. The interview proceeded to get stranger as I was asked a series of questions that had no real bearing on the role. It felt less like an interview and more like 30 minutes of posturing and ego. While I had heard first-hand others' experiences (past and present) with this person, I really wanted to go into it with an open mind. Unfortunately, what I was told was true. They're clearly looking for a specific type of person who will fit right in with their sales-bro culture.