National Citizens Advice Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 193 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 193 reportsCandidate interview experiences
First-hand accounts from people who interviewed at National Citizens Advice.
National Citizens Advice
Administrator
Entry Average Neutral experience No offer 2 rounds
Interview process
Technical screen Panel
Interview formats
Technical Presentation
The interview started with a computer-based test where I was given questions and tasks to complete within 30 minutes. After that, I moved on to a second part of the interview, which was with a panel. They provided the interview questions about 24 hours in advance, and there were roughly 10 questions in total.
Confirmed questions1 question
- Can you explain your approach to prioritizing tasks?
National Citizens Advice
Help to Claim Advisor
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Take home Presentation
Interview formats
Behavioral Case Presentation
It was an easy, relaxed interview. They gave me a scenario and 6 questions about 20 minutes before we started. I had to talk through the scenario and then they asked more questions related to the job. I had already been a volunteer foundation adviser at another Citizens Advice branch, so I knew about the organization's work. Citizens Advice is big on EDI, so you need to know your stuff!!
Confirmed questions2 questions
- Tell me about a time you advised a client on Universal Credit and what happened as a result of your advice.
- Given that this position involves helping people with UC claims via phone and webchat, what difficulties do you anticipate with these methods, and how would you handle them?
National Citizens Advice
Software Engineer
Senior Average Positive experience Accept offer 2 rounds
Interview process
Take home Technical screen Offer
Interview formats
Technical Behavioral
You submit your CV, and if shortlisted, you go through one interview. They make a decision after that, which is good because it saves time. There's a take-home task that should take no more than 2 hours. The goal is to discuss your approach, even if you don't finish everything. It's a bit challenging, but you get several days to complete it, and the discussion afterward was friendly.
Confirmed questions3 questions
- What are your thoughts on web accessibility?
- How do you approach diversity in software development?
- What are your security considerations for web applications?
National Citizens Advice
Help to Claim Advisor
Entry Average Positive experience Decline offer 2 rounds
Interview process
Take home Recruiter call
Interview formats
Behavioral Other
I had to do a short task beforehand, about 15 minutes, where I had to give benefits advice to a made-up client. You need some basic knowledge of the welfare system and available benefits to do it well. Then, I had a relaxed 30-minute chat interview. They asked me typical interview questions and also wanted to hear about my advice for the client task.
Confirmed questions4 questions
- Could you share your motivation for wanting to work with us?
- In what ways would your closest friend characterize you?
- How would you handle a situation that is emotionally challenging?
National Citizens Advice Interview Questions
Quoted word for word from National Citizens Advice interview reports.
“What policy solutions at the council level could be implemented to tackle fuel poverty, and which other NGOs should be involved in our campaign?”
Read reports →“What do you think prevents people from using their local Citizens Advice, and how could we encourage more usage?”
Read reports →“What difficulties might individuals with an EDI protected characteristic encounter when trying to access services?”
Read reports →“Imagine a mother is panicked because her benefits stopped and she has no money to feed her kids, and you only have 30 minutes before your next appointment. How would you assist her?”
Read reports →“Can you tell me about some of the issues that Citizens Advice helps people with?”
Read report →“Regarding current societal issues, what primary area do you believe requires the most significant change?”
Read report →“Can you tell me about the values of Citizens Advice and explain their significance?”
Read report →“In your opinion, what were the main policy opportunities for consumers in 2019?”
Read report →“Can you share a recent news event that caught your attention and explain its significance to you?”
Read report →Formats, difficulty and experience
Across all 193 National Citizens Advice interview reports.