National Citizens Advice Volunteer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 23 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at National Citizens Advice.
National Citizens Advice
Volunteer
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
For the Admin Volunteer job at Citizens Advice, they don't need you to be perfect. They're looking for someone who is dependable, neat, professional and polite. The way you're thinking about clients in need and the procedures shows you already have the qualities they like.
Confirmed questions1 question
- Can you tell me why you're interested in volunteering with us?
National Citizens Advice
Volunteer
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a very chill interview, mostly about seeing how good your communication skills are and if you can take care of clients. Super friendly vibe. They aren't too worried about experience, just see if you're eager to learn and can communicate well.
Confirmed questions1 question
- What's your approach when meeting with a client who might be vulnerable?
National Citizens Advice
Volunteer
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The whole thing was done over zoom and lasted about 20 minutes. They started by introducing themselves and then went right into questions. The questions came one after another and honestly it felt more like an interview than a conversation.
Confirmed questions2 questions
- Can you tell me who might face discrimination?
- What would be your response if you witnessed sexist, homophobic, or racist behavior?
National Citizens Advice Volunteer Interview Questions
Quoted word for word from National Citizens Advice interview reports.
“What do you think prevents people from using their local Citizens Advice, and how could we encourage more usage?”
Read reports →“Can you tell me who might face discrimination?”
Read reports →“What issues do you believe are most prevalent in your local community?”
Read reports →“How do you show empathy?”
Read reports →“What would be your response if you witnessed sexist, homophobic, or racist behavior?”
Read report →“How would you engage in conversation with individuals holding different viewpoints than your own?”
Read report →“Are you able to commit to volunteering for a duration of one year?”
Read report →“What are your thoughts on the importance of diversity?”
Read report →“Could you tell me a bit about your understanding of Citizens Advice's work?”
Read report →Formats, difficulty and experience
Across all 23 National Citizens Advice interview reports.