Miles IT Interview Questions
& Process

A very outdated and cheesy online interview process. Before I accepted, I was texted by 3 different recruiters to complete the online interview ASAP, which I found off-putting due to texting privacy laws. I decided to do it anyway because the CEO asked 10 questions, both non-technical and technical. The CEO asked some really strange questions, like about high school, which was over 40 years ago! It seems like they use a one-size-fits-all approach to questions, which isn't great. Then, they asked a really old-fashioned question about setting up an Active Directory server from scratch for a 50-user, 3-location business, asking for as much technical detail as possible. This makes me think they focus on small to medium businesses with outdated legacy systems and networks, ignoring modern cloud solutions like Azure and AWS, which makes the question obsolete. It feels like they're an old-school MSP looking for billable hours on dying legacy systems. An interview with questions from 10 years ago won't attract top talent. My advice to the CEO is to update the questions to be relevant to today's modern age, unless they only want to attract legacy talent, which will be their downfall. They pay way below market rate (35-45K) for the US, unless they're outsourcing to India, which they seem to be doing. This review isn't all negative, but they need to change their thinking process to be like a modern MSP, unlike Xerillion. Compare them and decide. Also, update your LinkedIn photos, get rid of the silly rowboat picture! If your MSP is going anywhere, it should be on a big yacht with you present.

The interview process had 3-4 rounds. The first round was a pre-recorded video interview. The second was a technical coding interview, and the third was a technical interview with a Software Manager. I only made it to the third round and was rejected because I was missing some basic concepts. It's important to brush up on OOPs concepts to improve your chances.

The interview process had 3 rounds: a pre-recorded interview, a pre-interview assessment followed by an interview with the hiring manager, and a final "cultural fit" interview with the division president. The recruiter and everyone involved were responsive and helpful. However, be aware that they change the salary band for the position without informing candidates, which I didn't appreciate. I also didn't understand the final "cultural fit" interview if HR is the ultimate decision-maker for the offer, especially since HR didn't conduct actual interviews, only pre-recorded ones.

They have this weird thing where you have to record yourself answering questions from the CEO on a webpage, half are background, half are technical. It's a bit awkward since you're not talking to a real person, but the questions are pretty basic IT stuff about protocols, network troubleshooting, and the OSI model. Then there's a questionnaire about whether you prefer support, projects, or consulting. The second interview was with the hiring manager, which was pretty casual, just getting to know you and your skills and career goals. They seemed really interested in my MSP experience. The manager also stressed that although the title is Tier 2, the work is the same as Tier 1, which was a bit confusing.