Kiehl's Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 72 interview experiences · FREE TO READ
Which role are you interviewing for?
11 roles · 72 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Kiehl's.
Kiehl's
Key Holder
Entry Difficult Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview was going well until the recruiter asked if I currently sell the company's own products. I said yes. Because of that, I can't work at Kiehls due to a conflict of interest. It was disappointing that a company would reject me for that reason, even though I have retail and esthetics experience.
Confirmed questions1 question
- Do you sell your company's own products in your current role?
Kiehl's
Intern
Intern Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Technical
basic interview with basic question Question Q: What was the one thing that they asked you? basic interview with basic question Question Q: What was the one thing that they asked you?
Confirmed questions1 question
- basic interview with basic questionsbasic interview with basic questions
Kiehl's
Sales Associate
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The manager was nice and provided lots of support. The whole process was transparent and friendly. They asked about past experiences, skills, mindset in selling and shared experiences working there.
Confirmed questions5 questions
- Can you describe your previous experience?
- What soft skills do you possess?
- What technical skills do you have?
Kiehl's
Key Holder
Entry Average Positive experience Accept offer 1 round
Interview process
Onsite
Interview formats
Behavioral
I had one in-person interview with the Assistant Store Manager. We had a nice, relaxed chat where they asked about my sales experience and my reasons for wanting to join the company. They also asked about challenging customer interactions.
Confirmed questions2 questions
- Can you describe an instance of handling a difficult customer?
- What are your motivations for seeking employment with us?
Kiehl's Interview Questions
Quoted word for word from Kiehl's interview reports.
“Have you ever used Kiehl's products before? If you have, which one do you like the most?”
Read reports →“Which skincare product do you like the most?”
Read reports →“What knowledge do you possess about Kiehl's Since 1851?”
Read reports →“Hypothetically, if you were given $1 million, what would be your plan for it?”
Read reports →“Can you tell me what you know about Kiehls?”
Read report →“How would you make a 65 year old women fell comfortable to talk to you.”
Read report →“Can you tell me about the icon products?”
Read report →“Could you try to sell me this serum?”
Read report →“What is something you wouldn't want a customer to do?”
Read report →Formats, difficulty and experience
Across all 72 Kiehl's interview reports.