Kiehl's Customer Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Kiehl's.
Kiehl's
Customer Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
They called me and we scheduled an interview easily for the next week. After doing the interview, they told me they needed someone with a little more experience. Overall it wasn't a struggling interview process.
Confirmed questions1 question
- Describe how you would manage a crisis situation.
Kiehl's
Customer Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical Presentation
I applied through a recruiting company for international and duty-free airport stores. The process was straightforward but took a while. First, there was a webcam question system with generic questions. After a couple of weeks, I had a phone interview where the questions were simple and open-ended. We also did a role-playing exercise and had a good chat. About a week later, I found out I was moving on. The final stage was an in-person interview focusing on schedule and availability. I got the job offer on the spot.
Confirmed questions1 question
- What is something you wouldn't want a customer to do?
Kiehl's
Customer Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Group
Interview formats
Behavioral Group
I applied in person at the store and got a very quick email response to schedule an interview to be held in the store. The questions asked were fairly easy. There were other people interviewing before me, so I got a chance to meet the coworkers, who were very sweet and nice.
Confirmed questions1 question
- What makes you want to work for Kiehl's?
Kiehl's Customer Representative Interview Questions
Quoted word for word from Kiehl's interview reports.
“Which skincare product do you like the most?”
Read reports →“What knowledge do you possess about Kiehl's Since 1851?”
Read reports →“How would you make a 65 year old women fell comfortable to talk to you.”
Read reports →“What is something you wouldn't want a customer to do?”
Read reports →“What does customer service mean to you?”
Read report →“Tell me why you want to join Kiehls.”
Read report →“Can you share some strategies on how to sell?”
Read report →“What was your motivation for wanting to join Kiehl's Since 1851?”
Read report →“Describe how you would manage a crisis situation.”
Read report →Formats, difficulty and experience
Across all 8 Kiehl's interview reports.