Kiehl's Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Kiehl's.
Kiehl's
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
Had a brief chat with the recruiter. They asked me some easy questions about my background in skincare and retail, and about the company's products. It wasn't super intense, and they seemed more focused on how I communicate with customers than anything else.
Confirmed questions1 question
- Have you used any Kiehl’s products before?
Kiehl's
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical
Since I was referred by a former employee, I sent in my resume and cover letter and then got called in for an interview. I spoke with a manager and an assistant manager who asked me a bunch of questions, some from a binder and some they just thought of. I think I had two interviews. It actually took a really long time from the interview to the job offer to actually starting. They also had to do a background check and I had to take a drug test.
Confirmed questions2 questions
- Could you describe your skincare routine?
- Which product lines do you use?
Kiehl's
Customer Service Representative
Entry Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I applied online and heard back about 2 business days later for an online interview with the store manager, thanks to a referral from a former employee. This was my first interview, and I was invited to a second round immediately after. The next interview, scheduled in 2 days, will include both the store manager and the regional manager.
Confirmed questions4 questions
- Could you introduce yourself?
- What's your availability like?
- Have you used a cash register before?
Kiehl's Customer Support Representative Interview Questions
Quoted word for word from Kiehl's interview reports.
“Hypothetically, if you were given $1 million, what would be your plan for it?”
Read reports →“Have you used any Kiehl’s products before?”
Read reports →“Could you describe your skincare routine?”
Read reports →“Have you used a cash register before?”
Read reports →“Would you be okay with trying product samples on customers?”
Read report →“What makes you want to work in the skincare industry?”
Read report →“What is your desired salary?”
Read report →“Which product lines do you use?”
Read report →“Could you introduce yourself?”
Read report →Formats, difficulty and experience
Across all 7 Kiehl's interview reports.