Kiehl's Store Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Kiehl's.
Kiehl's
Store Manager
Manager Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Take home Presentation Background check Offer
Interview formats
Behavioral Technical Case Presentation
The whole hiring process took about 2 and a half weeks, which was super quick and well-organized. I went through 4 interviews and had to complete one written business case study. First, I had a phone chat with a store manager from another location. It was pretty chill, mostly about my personality and work background. Then, two days later, I had a Skype interview with an HR person that went for about 45 minutes, covering basic and behavioral stuff. After that, I met in person with the regional manager for a quick 20-minute chat. She was cool and professional, and we discussed scheduling and marketing strategies for the brand. The HR person then set up a Skype interview with the national director for the next week. Before that, I received a business case study to prepare a business plan. If you know your stuff and the industry, it's not too hard. The final interview with the national director lasted around 30 minutes. We covered a lot of ground on how to boost business and explore opportunities in the local market. I got the offer the day after that.
Confirmed questions5 questions
- Tell me about yourself and your professional experience.
- Do you have any basic or behavioral questions for us?
- What are your thoughts on scheduling and brand marketing?
Kiehl's
Store Manager
Mid Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Presentation Offer
Interview formats
Behavioral Other
The interviews were nice and chatty, aiming to make me feel comfortable. It was a long process to get the job offer, but I think it was worth it. They really make you feel welcome, valued, and cared about. Now, the recruiter might be a different person, so I'm not sure how they currently are.
Confirmed questions8 questions
- What are your expectations of a manager?
- Do you know the brand?
- Let's do a role play about sales techniques.
Kiehl's
Assistant Store Manager
Mid Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
I got hired from inside, and it was a long process because there was a lot of change happening. It involved three interviews: first with the District Manager, then with the Regional Manager, and finally with HR. It was stressful, but it was a good challenge.
Confirmed questions1 question
- How would you drive business?
Kiehl's Store Manager Interview Questions
Quoted word for word from Kiehl's interview reports.
“Do you know the brand?”
Read reports →“Can you do a short interview in a second language?”
Read reports →“How would you inject fun into the store's atmosphere?”
Read reports →“What is your current salary?”
Read reports →“What are your thoughts on scheduling and brand marketing?”
Read report →“How do you motivate your team members?”
Read report →“What salary are you looking for?”
Read report →“How will you grow the business?”
Read report →“What are your expectations of a manager?”
Read report →Formats, difficulty and experience
Across all 5 Kiehl's interview reports.