Extra Space Storage Interview Questions
& Process

The interview process was smooth and well-structured. The team communicated clearly at every step, and I appreciated the opportunity to meet multiple stakeholders. The questions were thoughtful and allowed me to showcase my skills.

The second interview for the Assistant Store Manager position, which took place in person with the District Manager, started off poorly within the first 5 minutes. I felt a distinct lack of personal respect from him. Throughout the interview, his personal phone rang three times, and each time he paused the conversation to check it but didn't mute or answer it. It was challenging to continue after each interruption because he also kept yawning and seemed completely uninterested in what I was saying. For instance, he repeatedly misstated the names of my previous employers, even though he had my resume and I corrected him, showing he wasn't paying attention. It was unbelievable that I was being interviewed on customer service skills by someone who is supposed to be a model of good customer service within the company. The only thing that seemed to spark his interest was when he discovered I was bilingual. He also didn't take any notes during the entire interview, which is unusual based on my past interview experiences. Overall, the experience was frustrating and very disappointing, especially since my initial interview for this role was extremely pleasant. The lack of respect shown towards me and my time as an interviewee was shocking; I've truly never experienced anything like it before.

The interview process was only an initial phone screening. The HR representative was friendly and easy to communicate with. The questions asked were typical for this type of role, focusing on relevant experience and cultural alignment. About 10 days later, I received an email at 1:30 AM stating that I would not be proceeding further in the selection process.

The interview process kicked off with a recruiter phone screener, then moved to a video chat with the hiring team. After that, there was a panel interview with the hiring team and other folks involved, about 6 people. There was about a week between each step, so it moved pretty fast overall. The only hang-up was after the last interview; they took way longer than they said to make a decision and didn't communicate much. Even though I got an offer and tried to negotiate, they pulled it back, saying they felt it was a 'grab'. It really gave me a sense of the company culture and how the leadership communicates.