David Jones Interview Questions
& Process

We start with a group interview and a personal interview. First, there's a group chat. One person from the group will need to do a presentation and then answer everyone's questions. After that, we move to a personal interview. We'll ask about your preferred store location, desired work times, and how many hours you're looking to work. We'll also inquire about your customer service experience, including the types of experience you have, and how you would handle a difficult customer.

It all started with an email from HR setting up a Teams chat for an interview. The interview covered typical job questions and the company's current strategy. They mentioned a second interview, but I never heard back for over a month. Turns out I didn't make it. The silence was a bummer and made the company look bad, especially when I had a much better time with a competitor shortly after.

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. We value collaboration and openness, believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Applied online in September and had an online chat interview with 5 questions, taking about 25 mins. A few days later, got an invite to a recruitment showcase in late October, where I could pick my preferred day. On the showcase day, arrived at the Sydney store. About 20 people were there, split into 4 groups at different tables. The whole vibe was super chill. We started with introductions and an icebreaker: saying one thing you'd buy from David Jones. Then, we watched videos about the brand's history. Next were 2 group activities where we brainstormed answers on paper and then shared them. The first question was about how to help a customer who looks lost. For the second, each group got a different brand value (inclusive, innovative, customer obsessed, empowering) and we discussed what it meant. After that, there were short 1-on-1 interviews asking why I wanted to work there, my availabilities, and preferred store/section. The whole thing took about 1.5-2 hours. The next day, an email asked for pre-employment checks (working rights and two referees who had to fill out a short form). By the end of the week, I got a call with a job offer.