WestJet Interview Questions
& Process

Your first 'interview' is with HireVue (HV), an AI-driven one-way video/audio recording. You'll get a few questions (I got 5, plus 2 written ones), with about 60 seconds to prep for each before recording. No time limit for the written ones, but one was to reply to a guest, so faster and better is likely the goal. I thought this was super weird and unnatural, with no one to look at, just a countdown timer, and no real conversation. If you get past that, the next interview is with the hiring manager, probably in person. They'll ask a bunch of behavioral questions, so use the STAR method. If you pass both, you'll get an offer. The whole thing can take 2-4+ weeks after the posting closes, and the start date could be another 2-4 weeks out.

The entire interview process lasted roughly a month. After applying, I heard back in about 7 days for the first step, which was a Hirevue interview. In this, you record yourself answering questions that pop up. You get a minute to prep, but once you start recording, you can't go back and only get one shot per question. It's kind of a bummer because you can't review your answers. Then, about another week later, I got invited to the second and third interviews, which were on the same day. This part was a mix of a group interview and a 1-on-1 with a recruiter. It was pretty intense, with around 40 applicants in my session. We had to introduce ourselves with an interesting fact, then answer random questions on screen within 60 seconds. The staff were all really friendly, which helped ease the nerves. While the group stuff was happening, I was pulled aside for the 1-on-1 with the recruiter, where they asked questions to gauge my fit for the job and some behavioral questions. I found out from them two business days later, so the whole thing moved pretty fast.

I had 3 rounds of interviews for this role. It started with a take home recorded video, followed by a behavioural interview, and then a technical interview. I didn't get past those stages. The behavioural interview felt a bit disorganized to me. The main interviewer was 15 minutes late, so I ended up just making small talk with other employees while I waited.

I applied in early August and had a video interview in mid-September. If you pass that, there's an in-person event at HQ with a company presentation, an FAQ session, and a group activity. Make sure you look well-groomed and are sociable (and smile!); everyone was really nice. I think they were looking for problem-solving skills, leadership style, and how you work with others during the group activity. The next step is a virtual interview with standard behavioral questions and a chance for you to ask them anything. The whole process with these three stages took about 2-3 weeks, which I found quite efficient. If you get through, you're put in a pool until training spots are available. The WestJet team was very genuine and upfront about the job (since most of them started as cabin crew), and I'm excited to join them.