WestJet Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 81 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at WestJet.
WestJet
Customer Service Associate
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
The first step is a HireVue interview where you'll answer questions on camera. You get one minute to prep before you answer. Expect typical behavioral questions about your communication style, past work, and how you'd handle different situations. They'll also ask about your availability and if you're punctual.
Confirmed questions2 questions
- How does the typical CSA schedule fit with when you can work?
- Can you tell me how your availability matches up with the standard CSA schedule?
WestJet
Customer Service Agent
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Group Panel Background check Offer
Interview formats
Behavioral Technical Group Presentation
The entire interview process lasted roughly a month. After applying, I heard back in about 7 days for the first step, which was a Hirevue interview. In this, you record yourself answering questions that pop up. You get a minute to prep, but once you start recording, you can't go back and only get one shot per question. It's kind of a bummer because you can't review your answers. Then, about another week later, I got invited to the second and third interviews, which were on the same day. This part was a mix of a group interview and a 1-on-1 with a recruiter. It was pretty intense, with around 40 applicants in my session. We had to introduce ourselves with an interesting fact, then answer random questions on screen within 60 seconds. The staff were all really friendly, which helped ease the nerves. While the group stuff was happening, I was pulled aside for the 1-on-1 with the recruiter, where they asked questions to gauge my fit for the job and some behavioral questions. I found out from them two business days later, so the whole thing moved pretty fast.
Confirmed questions4 questions
- Tell us something interesting about yourself.
- Where would you fly to on WestJet and why?
- Explain customer service as if to an alien.
WestJet
Customer Service Agent
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Group Background check Offer
Interview formats
Behavioral Other
Applied for the YEG location. Had a HireView interview that was a bit nerve-racking but okay. It had 4 questions, plus reading an announcement and a question about the 24/7 schedule to see if I was okay with the company's operations. Got invited to a group interview about a week after the HireView. The employees made it comfortable, and I could relax. They mentioned we'd hear back in a week, but I got an offer in 48 hours! I completed the Post Offer Employment Test and background check, then received my official offer letter with a start date three weeks out.
Confirmed questions4 questions
- What is it about being a Customer Service Agent for WestJet that excites you the most?
- Can you explain what customer service is, as if to someone from another planet?
- Share an example of prioritizing safety at work, or a safety-related decision you made in your personal life.
WestJet Customer Support Representative Interview Questions
Quoted word for word from WestJet interview reports.
“What would you do if a passenger's baggage was 3 pounds overweight?”
Read reports →“How would you handle a guest at the gate who appears to be intoxicated?”
Read reports →“Has anyone been placed in the Pool for CSA and received confirmation about being in the next training class with a date?”
Read reports →“What would you do in a situation where a line of passengers are upset due to a delayed flight and one of them is causing a disturbance?”
Read reports →“How would you handle a situation where a customer's flight was confirmed for the wrong date, preventing them from flying, despite booking over the phone?”
Read report →“Imagine you're at the gate, a flight is delayed, and someone requests an exit row seat that's already occupied. How would you handle this?”
Read report →“Imagine a customer is upset because their flight was delayed or canceled, what would you do?”
Read report →“How would you explain the role of a customer service agent to someone from outer space?”
Read report →“What qualities make someone a good fit for WestJet or a good candidate for this job?”
Read report →Formats, difficulty and experience
Across all 81 WestJet interview reports.