TSB Bank Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 98 interview experiences · FREE TO READ
Which role are you interviewing for?
25 roles · 98 reportsCandidate interview experiences
First-hand accounts from people who interviewed at TSB Bank.
TSB Bank
Administrative Assistant
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The work culture here is bad. The people are immature and it feels like high school for adults. There's no progression or fair treatment. Your experience will depend on whether you're a manager's favourite.
Confirmed questions1 question
- Could you tell us about yourself, your skills, and your qualities?
TSB Bank
Customer Service Consultant
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical
I applied to the fraud operations department and after submitting my CV, I got a screening call about a week later. It was pretty basic, just asking why I wanted to work with TSB and how I'd handle a difficult customer. Then I got an email and another call to set up an on-site interview, which they totally messed up and double-booked! The actual interview was mostly standard, but since I haven't taken calls before, I think I missed some important stuff. They hit me with six 'give me an example' questions and one scenario-based question. They said I'd hear back within two days, and I'm still waiting on feedback, but the staff were all really nice, so it's a shame I didn't get the job.
Confirmed questions5 questions
- What would you say to a customer whose transfer was blocked because their daughter texted about losing her phone and needing money?
- Tell me about a time when delivering excellent results was crucial.
- How would you respond if you overheard a colleague using discriminatory language towards another coworker?
TSB Bank
Web Developer
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Technical Behavioral
The interview process here is pretty enjoyable and stress-free. The Project Manager has a bit of a tricky accent sometimes, but everyone is really laid-back about it. The team atmosphere is super relaxed, with people getting their tasks done without feeling overwhelmed. It's a good mix, allowing you to work without feeling overly scrutinized. All in all, it's a chill and friendly environment, making everything feel much more manageable.
Confirmed questions4 questions
- Can you explain Object-Oriented Programming concepts?
- What do you know about basic web application principles?
- Tell me about your knowledge of the Java language.
TSB Bank
Risk Analyst
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Presentation Technical screen Take home
Interview formats
Behavioral Presentation Technical
I applied on 21/05/19, and applications closed on 21/06/19. The first step was a phone interview on 19/06/19. It was a quick 20-minute chat, mainly asking 1-2 questions about my CV, with the rest of the time used for me to ask my prepared questions. The next interview was on 02/07/19. It started with a 15-minute prep time for a mini-presentation using provided graphs on UK unemployment, mortgage lending types, house price changes, and households in arrears. Presenting was easy; it was more about presentation style and background knowledge. The main interview followed, beginning with a few questions about my experience with company values and then standard competency questions. They probably asked about 6-8 questions from a larger list. It finished with a 25-minute numerical test with 20 questions, starting easy but getting harder, so practicing logic, probability, and sequence questions beforehand is recommended. The whole thing took about 2 hours.
Confirmed questions4 questions
- Can you share an instance where you planned something to get a better result?
- Describe a time you took the lead or initiative to reach a goal you wanted.
- Tell me about a situation where you had to use information from different places to solve a problem.
TSB Bank Interview Questions
Quoted word for word from TSB Bank interview reports.
“Build a Spring Boot exercise to create a simple endpoint with some logic.”
Read reports →“What would you say to a customer whose transfer was blocked because their daughter texted about losing her phone and needing money?”
Read reports →“Can you explain the distinction between a Business Analyst and a Product Owner role?”
Read reports →“What significant developments has the bank experienced over the past three years?”
Read reports →“What challenges do you foresee for TSB in the next five years?”
Read report →“What are your thoughts on the meaning of Diversity, Inclusion, and Equity?”
Read report →“How would you respond if you overheard a colleague using discriminatory language towards another coworker?”
Read report →“Could you elaborate on what this specific Delivery Manager role entails and the responsibilities that come with it?”
Read report →“Are you someone who enjoys talking to people and is very outgoing?”
Read report →Formats, difficulty and experience
Across all 98 TSB Bank interview reports.