TOPdesk Interview Questions
& Process

I had two interviews, each with different people and roles. The first one was with the Product Owner and a Developer, and the second one was with another Scrum Master and a Recruiter. Both of these were in-person.

First, there was a call, followed by two in-person meetings. The first one was pretty relaxed, but the second one was really intense and challenging. Overall, it was alright if you were prepared. They also check if you know what position you're aiming for and if that position is a good fit for you personally.

I applied online, and the first step was a phone screener where I mentioned I could go to the office twice a week. However, the HR said I lived too far and might lose interest long-term, so they think you should live very close. Then, I was invited for an on-site interview with HRs. It was friendly but very old-school structured. They gave me a small, easy task with multiple solutions, but they insisted I use their specific approach, interrupting me when I tried alternatives. They said I'm too results-oriented and not a culture fit, suggesting I practice STAR techniques. It's not a place for creative thinkers, and they focus on new graduates because they are easier to manipulate and don't have their own working styles yet. This company seems to value less attention to results, pays less, and discourages creative thinking with their set ways of working.

I had a video call interview with the Branch Manager and a colleague of his from London. It was a bit awkward for me as my previous interviews were easier. One of the first things was my dress code, I wore a suit and the Branch Manager was in shorts and a t-shirt, I should have been more confident in my choice of attire. They were both nice and fair interviewers. They were very interested in learning about me, asking for details on my A-Level and University grades and what I learned during my degree. It was a valuable learning experience.