Massage Envy Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 674 interview experiences · FREE TO READ
Which role are you interviewing for?
19 roles · 674 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Massage Envy.
Massage Envy
Front Desk Associate
Entry Easy Negative experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Technical
I had a phone interview first. It went great, so they set up an in-person interview. That also went really well and I got a job offer. The communication was good up until then. I was waiting for the background check to be done before they gave me my start date. After a few days of accepting the job and doing the online hiring paperwork, I still hadn't heard anything, so I texted the manager for an update. She said she'd been sick and would keep me updated and also suggested some online training I could do while waiting. After that, nothing. They ghosted me. I waited a couple of weeks, not wanting to bug them. Finally, I texted to ask about my start date and she replied that they didn't hear from me, so they moved on. So weird and unprofessional.
Confirmed questions1 question
- Can you share an instance where you managed an unhappy customer and the steps you took?
Massage Envy
Front Desk
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
They requested my resume twice during the application process and then had me hand-write it again at the interview. Their policy on full-time 9-5 availability is stricter than needed for part-timers, as they expect 24/7 availability despite only scheduling about 10 hours. If you have personal commitments, this job isn't for you.
Confirmed questions1 question
- Have you ever worked as a massage therapist?
Massage Envy
Massage Therapist
Mid Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The interview process was pretty good and friendly. I had several questions and they were answered honestly. The office manager was nice and the clinical manager was friendly. There was a phone call interview, then an in-person interview was scheduled. After that, I had to perform 2 or 3 massages on the manager and other staff. Overall, it was an ok experience.
Confirmed questions1 question
- How much experience do you have?
Massage Envy
Sales Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical Other
It was an easy, normal interview. They mostly wanted to know about my availability and if I could sell memberships. They asked the usual questions about my past jobs and why I was interested in working with them. They also asked if I knew anything about massage, but it wasn't a big deal if I didn't. It was pretty much all sales-focused questions.
Confirmed questions3 questions
- Can you try to sell me this pen?
- Sell me this pen.
- Sell me this pen.
Massage Envy Interview Questions
Quoted word for word from Massage Envy interview reports.
“What treatment would you recommend for a client experiencing both combination skin and rosacea?”
Read reports →“Have you ever thought about how important it is to get massages regularly yourself?”
Read reports →“Could you rate your massage pressure on a scale from 1 to 10, where 1 is the lightest and 10 is the deepest?”
Read reports →“Could you try to sell me the pen that is on the desk?”
Read reports →“Could you present your documentation for review to confirm your eligibility to practice as a Massage Therapist in MD?”
Read report →“How many hours can you work in a session before needing a break?”
Read report →“Can you try to sell me an item that is in this room?”
Read report →“What is the maximum number of hours you can commit to working each week?”
Read report →“Can you describe the different levels of pressure you use when performing massages?”
Read report →Formats, difficulty and experience
Across all 674 Massage Envy interview reports.