Massage Envy Front Desk Receptionist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 38 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Massage Envy.
Massage Envy
Front Desk Receptionist
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview was simple and direct. They wanted to know about my customer service skills and how I would deal with different customer situations. My chat with the hiring manager was relaxed and conversational, not stressful at all.
Confirmed questions1 question
- Could you tell me about your approach to customer service?
Massage Envy
Front Desk Receptionist
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
I had a really good experience during my interview and I thought it went very well. I really REALLY wanted the job and high hopes for it. I said I didn't want to work weekends and they said that was perfect because another candidate only wanted to work weekends. I was promised a call back and I never got one. I called them and they decided to go with somebody else because I wasn't willing to work weekends. I was disappointed and a little confused
Confirmed questions1 question
- How would you handle conflict in the work place?
Massage Envy
Front Desk Receptionist
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Background check
Interview formats
Behavioral
It was quick. I filled out paperwork, tax forms, and direct deposit forms before I even went in. When I got there, it was about 15 minutes. I guess something that would describe the whole experience was that they were looking for people who were lost and didn't know what they wanted to do next in their careers.
Confirmed questions2 questions
- Could you tell me about your greatest strength?
- And what would you say is your greatest weakness?
Massage Envy Front Desk Receptionist Interview Questions
Quoted word for word from Massage Envy interview reports.
“Is a self-care routine important for your daily life?”
Read reports →“What is the maximum number of hours you can commit to working each week?”
Read reports →“How did you find out about Massage Envy?”
Read reports →“How do you handle an upset customer when they become aggressive?”
Read reports →“How would you approach pitching a new guest?”
Read report →“Are you able to memorize and deliver a script to encourage new members to sign up for a membership?”
Read report →“What's your approach when faced with a client arriving, the phone ringing, and a massage therapist requiring your attention simultaneously?”
Read report →“Tell me about a time you made a mistake”
Read report →“What's your strategy for dealing with an angry customer?”
Read report →Formats, difficulty and experience
Across all 38 Massage Envy interview reports.