Malaysia Airlines Interview Questions
& Process

I found the job on LinkedIn and got an interview invite a few days later. It was an online interview with the HR person and the regional sales manager from Beijing. They were both from Beijing. The whole vibe was really off, it felt like being interrogated by some bureaucracy in China. The hiring manager had this authoritarian attitude the whole time, making me feel like I was applying for a government job and the other interviewer was a despot. It's a small industry, and everyone knows this position was just posted, but the last person in it quit after less than a month.

I went for a cabin crew/flight attendant walk-in interview. Came in about half an hour before registration started and there was already a long queue, but it went quite fast. There was a registration counter where I had to submit my resume and certificates. The 1st stage - they checked your weight and height. If you didn't meet their requirements, you'll be sent home immediately. 2nd stage - they put you in groups of 5 where you'll enter a small room with 3 of their interviewers. Each of you would introduce yourselves briefly, and then your group will be given a topic to discuss, where you'll have a few minutes to discuss amongst yourselves. When time is up, you'll have to present that topic to the interviewers. I think they just want to see how you interact and communicate with others, so it's important to be very interactive with your group members and don't be shy! 3rd stage - grooming check. They'll check your hair, clothing, scars, etc. For scars, it's important whether that scar will be visible when wearing their uniform. They'll also ask you to do a short catwalk. 4th stage (final) - Managed to make it through the final stage where they put us in groups of five. The interviewers were someone from HR and a senior flight attendant (I think he now trains the rest of the cabin crew). They were pretty friendly and you'll feel like they're just chatting with you. They'll ask you to introduce yourselves briefly and will ask you a couple of questions based on that. Then they'll ask you your views on a particular topic. Mine was based on a current situation happening around the world. Did not get an offer at the end but was fortunate enough to make it until the final stage. I think they were mainly focused on finding those with experience.

The interview process was disappointing because the questions were too simple for my experience level. It felt more like a formality for HR than a genuine search for a candidate, as if they already had someone in mind. The assessment was given only an hour before the interview, which felt rushed and didn't let me show what I could do. Even worse, I had to send my answers through Microsoft Teams chat during the interview, which was messy and unprofessional. What's most surprising is the long wait for feedback from this well-known airline company, longer than from smaller companies I've dealt with that are usually quicker. I think they could really improve the candidate experience with a more thorough and professional assessment and interview, being more considerate and fair, and providing faster updates.

Passed the entrance assessment which had easy SPM-level questions. The F2F interview questions weren't really about flying, planning, or problem-solving, but more about how well you know the company. You really need to shift your mindset to wanting to join MAS badly, rather than just wanting to fly. A lot of time was wasted during the assessment, mostly waiting for the MAS team to get ready in the morning. For Chinese/Non-Bumi candidates, you might be asked to speak Malay during the interview.