Hawaiian Airlines Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 239 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 239 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Hawaiian Airlines.
Hawaiian Airlines
Flight Attendant
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Take home Presentation
Interview formats
Behavioral Other
First, I submitted an online application, which was very short and just required my resume. After that, I completed an online assessment. It involved "this or that" type questions asking which statement I'm more likely to agree with, and a multiple-choice section on how I would handle specific situations. I'm scheduled for a pre-recorded interview tomorrow.
Confirmed questions1 question
- What would you do if a passenger repeatedly gets out of their seat while the seatbelt sign is illuminated?
Hawaiian Airlines
Flight Attendant
Entry Difficult Positive experience Accept offer 5 rounds
Interview process
Recruiter call Technical screen Group Onsite Presentation Background check Offer
Interview formats
Technical Group Presentation Behavioral Technical
I applied online for a Korean speaking FA position and got an email invitation for an AI graded interview with 5 questions where I had to film and upload video responses. After about a week, I was invited to a Zoom group interview with about 7 people, including a Korean speaking FA and someone from HR. They asked about my hospitality experience (going above and beyond) and a situation question (wrong special meal given), which I had to answer in Korean. They also had us translate an in-flight announcement from English to Korean. I got an email the same day to schedule an in-person group interview about two weeks later. At the HQ, we did a reach test, then were split into groups with HR and a current FA. We each got a situational question to answer within a minute after reading it. Then, we were divided into smaller groups for a 3-minute discussion on an in-flight situation, and one person presented. We then got an escalated situation and another person presented. That same afternoon, I got an email with the date for the final interview. The final interview was with HR and an in-flight management team, focusing on my resume and experiences, similar to the Zoom interview. I got to ask questions, then waited for the language test. The language test was a phone call where I received a Korean announcement paper. They asked me general Korean questions (weather, free time, Korea visits), then we did a phone role-play. Finally, I discussed recent news and a society/politics question in Korean, and read the announcement paper. I got the CJO two days later. Dress professionally for all interviews, especially the group ones, as most candidates wore blazers/suits.
Confirmed questions3 questions
- What would you do if a passenger is smoking an e-cigarette after your crew member already warned them?
- What is your course of action if a passenger has gone to the lavatory and smoked, triggering the fire alarm?
- What would you do if a baby is found wandering alone on the aircraft without their guardian?
Hawaiian Airlines
Operations
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical Other
The hiring process started with an HR phone screen, followed by a web interview with the hiring manager, and concluded with an in-person interview with the team and colleagues. It seemed pretty straightforward and moved along reasonably fast initially. However, after the three interviews, I waited for over two months. I followed up and was asked to wait another month. Still no word, so I followed up again more than a month later. I was then told the role was no longer being recruited for. Interestingly, about a week later, a similar role was posted, but for a Senior Manager instead of a Director. HR didn't reach out to see if I'd be interested in the Senior Manager role, which strikes me as incredibly inefficient given the pool of director-level candidates who were likely considered for the 'discontinued' position. It felt like a complete waste of time because they couldn't seem to organize themselves properly.
Confirmed questions5 questions
- Can you tell me about your industry knowledge?
- What are your technical skills like?
- How would you describe your leadership style?
Hawaiian Airlines
Guest Service Agent
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Group Onsite Offer
Interview formats
Behavioral Group Technical
The hiring process was pretty smooth, taking about 20 days from application to offer. It involved three main stages: first, a phone interview, then a group panel interview via Microsoft Teams, and finally, an in-person interview. After applying online, I got an email to set up the phone interview. This call was mostly for them to explain the job and training details, check my availability, and see if I was a good fit. If things looked good, I'd get another email to schedule the group panel interview, which was a week later. This group interview had about 6-8 candidates, a recruiter, and a hiring manager. It was structured into rounds. In the first round, everyone got a different situational question. The second round, the hiring manager asked each of us a situational question and then asked the same question again. After that, they shared more about the job and mentioned an email would follow for those selected for a final interview. The face-to-face interview felt more intense. Two managers asked in-depth situational questions, like asking for examples of when I handled specific situations. They said HR would email by the end of the day about next steps if I was chosen. I got a call from HR about five hours later with an offer. It was a good experience, especially since I didn't have prior airline experience. Stay positive!
Confirmed questions4 questions
- Can you recall a time when you had to acknowledge that you made a mistake?
- Imagine a customer comes to the boarding area right after you've closed the doors and insists you open them. How would you handle this situation?
- Describe what constitutes a bad day for you at work.
Hawaiian Airlines Interview Questions
Quoted word for word from Hawaiian Airlines interview reports.
“In Japanese, what would you say to a child who is kicking the seat in front of them?”
Read reports →“Can you create a function that takes two strings and checks if the second string is a substring of the first?”
Read reports →“Write a Fizzbuzz function that takes numbers 0-100 and returns those divisible by 3, those divisible by 5, and those divisible by both 3 and 5.”
Read reports →“Given an integer array with any numbers, can you provide an array of unique numbers along with their counts?”
Read reports →“For a given integer array containing exactly 4 unique numbers, like 1 2 5 8, what is the count for each of those numbers?”
Read report →“What would you do if a child was kicking the seat in front of them and laughing, while their parents were asleep?”
Read report →“What would you do if a passenger is complaining about a bad odor from food brought by another passenger on the plane?”
Read report →“What would you do if a passenger repeatedly gets out of their seat while the seatbelt sign is illuminated?”
Read report →“What actions would you take if a passenger is smoking an e-cigarette on the plane, creating smoke and disturbing others?”
Read report →Formats, difficulty and experience
Across all 239 Hawaiian Airlines interview reports.