Hawaiian Airlines Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 24 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Hawaiian Airlines.
Hawaiian Airlines
Customer Service Agent
Entry Average Positive experience Accept offer 4 rounds
Interview process
Group Technical screen Onsite Recruiter call
Interview formats
Group Behavioral Technical
Applied online on Saturday and got an email on Sunday. Was invited to a group interview 6 days after applying, and scheduled the next interview 3 days after that. The second interview was the very next day, and the final interview is set for a week after the second one. The initial group interview was a blast! Arrived super early, signed in, got name tags while waiting for everyone. When it started, we were split into 2 groups of about 14 each and taken to separate rooms. There were 4 panelists from different departments like customer service and HR, plus one person explaining the process. For the group interview, we stood up, introduced ourselves with our name and favorite food. Then we split into 4 smaller groups of 3-4 for two group activities. The first activity focused heavily on communication, with observers taking notes. We had about 10 minutes for this. It involved a 'looker' who could see the task, a 'runner', and a 'builder'. The looker described to the runner, who then described to the builder. Only the builder could touch anything, and they were turned away, unable to see. It was a really cool team activity! Afterwards, they asked if we knew some of Hawaiian Airlines' values. The winning group got to pick a core value from their website and then had to act out a scenario demonstrating that value with their group members. We had about 4 minutes to prep for the presentation. The interviewers really liked scenarios related to the job we were applying for. We were thanked and told we'd hear back by 5 pm if we moved on. The interview the next day had 2 interviewers. They asked about my customer service experience from my resume and my computer skills, advising us to use examples. They also reminded us about the importance of being on time and available when needed.
Confirmed questions4 questions
- What makes you want to work for Hawaiian Airlines?
- Can you describe how you would handle a customer who is struggling to communicate with you?
- What action would you take if a passenger has luggage that is over the weight limit?
Hawaiian Airlines
Customer Service Representative
Entry Easy Neutral experience No offer 2 rounds
Interview process
Group Recruiter call Background check Offer
Interview formats
Group Behavioral Other
It was a 2-part interview process. Day 1 was a group screening with 12 people. We sat in a semi-circle, introduced ourselves, and then did an individual exercise where we picked cards with different scenarios and had to explain how we'd handle them. This seemed to test our quick thinking. Then we did a group exercise where we prioritized more scenarios to see how well we work together. They explained the job and said we'd get an email that evening about moving to the second part. I got an invite back for the final screening. Day 2 was the final screening with a 2:1 interview. We went over my resume, and I was given more scenarios and typical interview questions. I'm not sure how I did because one interviewer seemed to be nodding off, but I didn't say anything. Now I'm just waiting to hear if I'm chosen for the pool.
Confirmed questions1 question
- Can you share an instance of a disagreement you had with a coworker or manager, and describe how you addressed it?
Hawaiian Airlines
Customer Service Agent
Entry Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Group Panel
Interview formats
Group Presentation Behavioral Other
I first applied online and heard back in three days to set up an interview. The initial interview was a group setting with the Assistant manager and four other agents. Then, the next week, I had a second interview with seven other people, including two agents who were interviewing and someone noting things down. We all introduced ourselves, and then we were given an island to describe what a traveler should see there, and I also had to answer a question about how I'd deal with a tough customer.
Confirmed questions3 questions
- Can you introduce yourself and share a word that starts with the first letter of your name that describes you?
- How would you handle a difficult customer?
- Imagine a customer is traveling to a specific island; what would you recommend they check out there?
Hawaiian Airlines Customer Support Representative Interview Questions
Quoted word for word from Hawaiian Airlines interview reports.
“If a guest can't check in because their flight is tomorrow and today's flight is full, but they insist on flying today for an important event, what action would you take?”
Read reports →“What action would you take if a passenger has luggage that is over the weight limit?”
Read reports →“What would you do if a guest showed up late to the gate after the plane door was closed and demanded to be let on?”
Read reports →“What animal would your group be, and what sound would you make?”
Read reports →“Imagine a customer is traveling to a specific island; what would you recommend they check out there?”
Read report →“Can you name the different types of aircraft that our company operates?”
Read report →“What would you do if a customer was upset about a hotel upgrade when their flight was delayed and accommodations were offered at a nearby hotel?”
Read report →“How would you manage a disruptive, intoxicated passenger?”
Read report →“What would be your response if you observed a group of guests behaving disruptively and making offensive comments at the gate, causing distress to other guests?”
Read report →Formats, difficulty and experience
Across all 24 Hawaiian Airlines interview reports.