Firstsource Solutions Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 287 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 287 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Firstsource Solutions.
Firstsource Solutions
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Group Recruiter call
Interview formats
Group Behavioral
The interview started with a group session, and then I had a one-on-one. I felt a bit out of place initially, but I think the company was trying to be transparent about the pay and workload, possibly to filter out candidates who weren't really interested. The individual interview involved a series of questions about my previous experience and how I'd deal with a really angry customer.
Confirmed questions2 questions
- What was the volume of calls you handled in your previous role?
- Describe your approach to managing a situation with a highly upset customer.
Firstsource Solutions
Software Test Engineer
Entry Average Positive experience Accept offer 3 rounds
Interview process
Technical screen Onsite Background check Offer
Interview formats
Technical Coding Behavioral
You start with a technical assessment, which could be a timed coding challenge or a take-home project. If you do well, you'll move on to live technical interviews where you'll talk about problem-solving and your solution. The last step is meeting the team for behavioral or culture-fit interviews before you get an offer.
Confirmed questions3 questions
- Can you discuss SQL?
- Can you discuss API?
- Can you discuss Java?
Firstsource Solutions
Software Engineer Trainee
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical Coding
I got into the interview process through my university and the first round was an HR interview. It focused on projects, preferred work locations, and domains. This lasted about 15-20 minutes. Afterward, I received a link for a Technical Online test where I managed to solve only one out of two questions.
Confirmed questions4 questions
- Could you give a brief introduction about yourself?
- Tell me more about the most recent project you were involved in and any related follow-up questions.
- Which office locations are you interested in working at?
Firstsource Solutions
BPO Non Voice Process
Entry Average Neutral experience No offer 4 rounds
Interview process
Recruiter call Technical screen Technical screen Onsite
Interview formats
Behavioral Technical
Interview for BPO (voice and non-voice) roles. Company employees will guide you to meet HR for an interview. Make sure to write the HR's name on top of your resume. They collect resumes based on HR names and then call 6-8 people for the first round. In the first round, they will ask for self-introductions and HR-related questions. If you pass, you will be informed to stay for the second round, which is an assessment. The third round checks if candidates are suitable for the position (voice or non-voice). The final round is with the manager.
Confirmed questions1 question
- Given your high qualifications unrelated to this role, why do you want to join a BPO?
Firstsource Solutions Interview Questions
Quoted word for word from Firstsource Solutions interview reports.
“Between a duck-sized horse and a horse-sized duck, which do you think would win in a fight?”
Read reports →“What are the different REST API request methods (GET, POST, PUT, PATCH, DELETE)?”
Read reports →“How can a parent function be invoked from a child component in React?”
Read reports →“Could you explain the conditions under which a Decision Tree would be more effective than logistic regression?”
Read reports →“Could you list and explain the 7 QC tools?”
Read report →“Can you confirm the amount for you and your family and friends group in India and the month you are available?”
Read report →“Can you tell me about mortgages and the services related to them?”
Read report →“How would you approach writing unit tests for your GraphQL Queries/Mutations on the server side?”
Read report →“How long does it take you to get to the office?”
Read report →Formats, difficulty and experience
Across all 287 Firstsource Solutions interview reports.