Firstsource Solutions Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Firstsource Solutions.
Firstsource Solutions
Associate
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
The interview process was really disorganized, and I had to wait a long time without getting any updates. The person interviewing me seemed unfocused and didn't do a good job explaining what the job actually involves, making the whole experience pretty frustrating and disappointing.
Confirmed questions1 question
- Can you share an instance where you managed a challenging client interaction and the steps you took to find a solution?
Firstsource Solutions
Senior Associate
Senior Average Negative experience Decline offer 5 rounds
Interview process
Recruiter call Technical screen Phone screen Background check Offer
Interview formats
Behavioral Technical Other
The interview process included an initial recruiter call to discuss your background and experience, focusing on communication skills (English, voice, non-voice, chat, email). There was also a technical support segment, a conflict management scenario, and an HR round covering communication in general. A Versant test was administered, followed by a live chat simulation.
Confirmed questions1 question
- What are your salary expectations for this role?
Firstsource Solutions
Associate
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Behavioral Technical Other
It was a moderate interview at the First Source office. First, I had an aptitude test and Versant, which were pretty easy. Then, it was mostly about me, my education, and how I'd handle customer service issues like a customer disagreeing with me. They also asked about why I chose customer service and my future career goals.
Confirmed questions7 questions
- Tell me about yourself.
- Tell me about your education.
- How would you handle an ongoing customer service issue?
Firstsource Solutions Associate Interview Questions
Quoted word for word from Firstsource Solutions interview reports.
“Can you describe a communication test?”
Read reports →“What would you do if a customer disagreed with you?”
Read reports →“Can you introduce yourself?”
Read reports →“How would you handle an ongoing customer service issue?”
Read reports →“Tell me about your basic knowledge of Excel.”
Read report →“What are your career aspirations for the next five years?”
Read report →“Tell me about your education.”
Read report →“What is your motivation for working in customer service?”
Read report →“What motivates your interest in joining our organization?”
Read report →Formats, difficulty and experience
Across all 9 Firstsource Solutions interview reports.