Firstsource Solutions Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 104 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Firstsource Solutions.
Firstsource Solutions
Customer Service Associate
Senior Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Technical screen Technical screen Recruiter call Panel
Interview formats
Technical Technical Behavioral
It started with an HR screening, followed by a typing test. Then, the communication quality expert conducted an English grammar test. After that, I had a manager round where multiple process managers interviewed me. Later, there was another HR round. In total, there were five rounds, and since several people were interviewing me, it lasted from morning until late evening, almost night.
Confirmed questions1 question
- Do you see yourself staying with this job for a long time?
Firstsource Solutions
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Group Recruiter call
Interview formats
Group Behavioral
The interview started with a group session, and then I had a one-on-one. I felt a bit out of place initially, but I think the company was trying to be transparent about the pay and workload, possibly to filter out candidates who weren't really interested. The individual interview involved a series of questions about my previous experience and how I'd deal with a really angry customer.
Confirmed questions2 questions
- What was the volume of calls you handled in your previous role?
- Describe your approach to managing a situation with a highly upset customer.
Firstsource Solutions
Customer Service Associate
Entry Easy Neutral experience Decline offer 3 rounds
Interview process
Recruiter call Technical screen Phone screen
Interview formats
Behavioral Technical Coding Presentation
We had 3 rounds of interviews. The first one was face-to-face, focusing on self-introduction, communication, and knowledge about business process outsourcing, plus a 5-minute talk on a topic. The second round involved basic computer knowledge, a typing test aiming for at least 25 words per minute, and an aptitude test. The third round was with the manager, conducted online.
Confirmed questions6 questions
- Introduce yourself
- Tell me about your knowledge of business process outsourcing and your communication skills
- Deliver a 5-minute talk on a specified subject
Firstsource Solutions Customer Support Representative Interview Questions
Quoted word for word from Firstsource Solutions interview reports.
“Tell me about your favorite athlete and the reason for your choice.”
Read reports →“Suppose a customer wants their money back for an item they've used for some time. What would be your reply?”
Read reports →“How did you spend your time during the covid pandemic?”
Read reports →“What would you do if you had a difficult customer who was shouting and you'd had enough?”
Read reports →“Can you work night shifts, and would daily travel to work be difficult?”
Read report →“Can you recall the most significant instance where you helped someone else?”
Read report →“How would you approach dealing with a customer who had an issue over the phone?”
Read report →“Would you attempt to upsell products or services to a customer?”
Read report →“Can you tell me what good customer service means to you?”
Read report →Formats, difficulty and experience
Across all 104 Firstsource Solutions interview reports.