First Cash Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 47 interview experiences · FREE TO READ
Which role are you interviewing for?
16 roles · 47 reportsCandidate interview experiences
First-hand accounts from people who interviewed at First Cash.
First Cash
Customer Service Representative
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral Other
I was called in for an interview the very next day. When I arrived, the manager greeted me and introduced me to his own manager. The manager's manager then proceeded to micromanage him and completely took over the interview. I was informed that there were two rounds of interviews for this pawn shop job, which pays $9-$10/hour, which I found totally ludicrous. Additionally, they expected employees to travel between different store locations during their shifts. I'm unsure how they are still in business or why they required additional CSRs, as there were no fewer than 6 employees working behind the counter when I arrived in the early afternoon on a weekday.
Confirmed questions1 question
- Can you tell me why you left your past positions and how much notice you provided?
First Cash
Cashier
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical
I applied on a Sunday and the hiring manager called me on Monday afternoon for an interview the very next day. It was a really chill interview, lasting about 20 minutes max. They asked about my past work experience and seemed a bit concerned I didn't have commission-based experience, so if you're in the same boat, mention things like cross-selling store cards or emails. They were interviewing other people that day, so I wasn't hired immediately. However, they called me later that day to offer me the job and asked for permission for a background check and to take a drug screening.
Confirmed questions3 questions
- Can you tell me about your previous customer service experience?
- What do you know about our products like cameras and jewelry?
- Are you comfortable with firearms?
First Cash
Assistant Manager
Manager Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Presentation
This is a very people-focused interview, so make sure you come across as a people person. Gut instinct and quick thinking are key for this role. We really care about cultural fit, and honestly, if you score below 75% on the online app, you won't be considered. Business casual dress code is fine. Bring your resume, and be prepared to answer a lot of questions about customers, service, sales, and building relationships. Being bilingual in Spanish is a big plus.
Confirmed questions7 questions
- What's your motivation for wanting to join Cash America?
- How do you manage your feelings when dealing with challenging customers?
- Tell me about a time you successfully handled a difficult customer situation.
First Cash
Sales Associate
Entry Easy Positive experience Accept offer 4 rounds
Interview process
Take home Background check Recruiter call Onsite
Interview formats
Other Behavioral
It starts with a personality test, then a simple math test, and you also have to do a lot of paperwork for background checks. After that, there's a quick face-to-face chat with your supervisor. The interview itself goes by fast, and you'll know how you did pretty much right away. You need to dress professionally for the interview, even though the job itself doesn't require it.
Confirmed questions1 question
- Can you tell me about your previous experience in retail?
First Cash Interview Questions
Quoted word for word from First Cash interview reports.
“Could you sell me this bottle of water?”
Read reports →“Could you sell me this pen?”
Read reports →“Tell me about the first time the team won a match when players had a goal in hand to win a penalty, and a goal in front, in a match that would be a penalty for goal difference against a team in a game played.”
Read reports →“Could you tell us a joke?”
Read reports →“If you state you know something, can you prove it?”
Read report →“Do you consider yourself to have a thick skin?”
Read report →“Would you help a customer who needs assistance even if you were in the middle of eating?”
Read report →“What age group were you in?”
Read report →“What do you know about our products like cameras and jewelry?”
Read report →Formats, difficulty and experience
Across all 47 First Cash interview reports.