First Cash Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at First Cash.
First Cash
Customer Service Representative
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral Other
I was called in for an interview the very next day. When I arrived, the manager greeted me and introduced me to his own manager. The manager's manager then proceeded to micromanage him and completely took over the interview. I was informed that there were two rounds of interviews for this pawn shop job, which pays $9-$10/hour, which I found totally ludicrous. Additionally, they expected employees to travel between different store locations during their shifts. I'm unsure how they are still in business or why they required additional CSRs, as there were no fewer than 6 employees working behind the counter when I arrived in the early afternoon on a weekday.
Confirmed questions1 question
- Can you tell me why you left your past positions and how much notice you provided?
First Cash
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral
First you apply online. Then you have to interview twice. You'll talk to the shop manager first, and then the market manager. If they offer you the job, you have to pass a drug test.
Confirmed questions1 question
- What are your 5-year career goals with this company?
First Cash
Customer Service Representative
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
After applying online, I got a call a few days later to meet with the store manager. The interview lasted about 30 minutes and was pretty straightforward. The questions were basic and focused on my past work experience. I got a call the next day with a job offer.
Confirmed questions1 question
- What would your previous employer say about you?
First Cash Customer Support Representative Interview Questions
Quoted word for word from First Cash interview reports.
“Would you help a customer who needs assistance even if you were in the middle of eating?”
Read reports →“What are your 5-year career goals with this company?”
Read reports →“How do you cope with a high-pressure environment?”
Read reports →“What makes you want to work here?”
Read reports →“What would your previous employer say about you?”
Read report →“Can you tell me why you left your past positions and how much notice you provided?”
Read report →Formats, difficulty and experience
Across all 6 First Cash interview reports.