Zen Planner Interview Questions
& Process

The whole thing had 4 stages. First was a phone chat with a recruiter from Daxko. They asked standard stuff like "Tell me about yourself" and quizzed me on the tech on my resume. Then, an online test came next, which had a cognitive assessment and tons of behavioral questions. After that, I had a video call with the engineering manager. This was more about my technical past, my work style, and my projects. There was also a quick coding challenge using screen share. The final step was the onsite. They gave me an office tour and then I met with different people. More deep dives into my technical experience, plus a whiteboard challenge where I had to design the architecture for a digital board game. I also met the whole IT team, which was cool to see who I'd be working with. Everyone was super nice, communicative (super fast replies!), and happy to answer anything.

I applied online and a recruiter reached out for an initial phone chat. It was a standard call covering my background, why I was interested in the company, my understanding of it, and salary expectations (which I didn't give because I heard the pay was low). The salary for the role was pretty low, in the mid to upper $30k range, but I said I was still interested due to the great online reviews and wanting to work with a great team. Then, I was asked to come in for in-person interviews. The first round involved meeting with three current Member Advocates for 30 minutes each. They asked about why I wanted to work there and challenging customer situations I'd handled. Everyone was friendly and seemed to love working there. They all had my resume and asked good questions about my experience. About a week later, I was invited back for another round of interviews with the Member Advocate Manager, the COO, and the Director of Culture. They were all really passionate about the company, easy to talk to, and let me ask anything. It was hard to come up with more questions by this point, and it felt like a lot of people to meet. During my chat with the COO, I found out the Member Advocate position wouldn't have openings for about 3 months, which nobody else mentioned. He then asked if I'd consider a sales role instead. I agreed to interview for the Membership Development Representative (MDR) position and went back the next day to meet the sales team. This interview completely changed my view of the company. The first person I met was incredibly rude and condescending. They hadn't even looked at my resume. This person acted like I was wasting their time and said the job was just making 120 outbound cold calls daily. When I mentioned the job description said warm leads and seemed more varied, they said the description was wrong and that if I wasn't 100% okay with that, the interview was over. I said I wasn't 100% okay but wanted to know more since I had a different understanding. They then said, 'well, if you aren't 100% on-board with that, then we're done here. I hope you didn't have to drive from Boulder.' I was out in less than 5 minutes and wasn't allowed to meet the other scheduled interviewers. The next day, I emailed the recruiter to thank them for the sales/MDR interview and said I was still interested in the Member Advocate role, even if it was later. They replied they were no longer considering me. While the company defends its intense interviewing as a way to maintain its culture, it felt like a lot for an entry-level role to spend 4 hours interviewing. The employees seem happy, but it's an intense environment of fitness extremists who need a day job. If you're interested, know their culture and motto well, as it's crucial for the interview. They're very proud of it, and if you're a huge fitness enthusiast, it could be a great fit. However, it feels like some people are drinking the kool-aid.

Applied on 8/4/19. Had a basic phone screening with a recruiter on 8/22/19. They liked me and gave me an online Cognitive Aptitude Test which I finished within 3 days. Recruiter emailed back on 8/26 confirming receipt of results and said they would be in touch to schedule a technical screening. Then there were 2 weeks of silence. I reached out on 9/6 inquiring about the status, and the recruiter said they hired a new director and would review my resume, asking for a new copy. I sent it. 3 days later, got an automated rejection email, even though they never did the technical screening.

I applied online and a recruiter called me a few weeks later to set up an interview. I went in and met with three people. They said I was a great candidate and would fit in well. They were supposed to let me know if I got the job soon. A week passed, so I called them. The recruiter said everyone liked me and scheduled me for a shadowing day. I shadowed for about 2 hours. When I left, HR asked me what I thought of the job. It seemed like a basic call center job, but I liked it. They promised to get back to me by the end of the week, but it's been over a month with no response, not even a rejection email. I was interviewing with other companies and found a job I like better that's more professional and has more opportunities.