Zen Planner Customer Advocate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Zen Planner.
Zen Planner
Customer Advocate
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Technical Presentation
I applied online, sending my resume and answers to the job posting questions. The next week, I got a call for a phone interview, which went great with the friendly recruiter. Then, I had another phone interview with the Customer Advocate team manager, which also went really well, leading to an invitation to their office. I traveled across the US for this meeting at my own expense. Once there, it was a bit chaotic figuring out who to talk to first. Each interviewer seemed unaware of the next steps and kept asking if I had an agenda, which I didn't. During one interview, the interviewer was clearly distracted by people outside making faces and doing tricks. I felt pretty unimportant and unprofessional. The whole onsite took 4 hours, including job shadowing. By the end, I was tired of repeating the same answers to the same questions. I mean, I get interviewing with multiple people, but couldn't they ask different questions? When it was time to go, I felt rushed, unable to say goodbye or ask any questions. It was a Friday, and the staff seemed eager for the weekend, even lighting a cake as I was leaving. I was told I'd get an answer that day, but two weeks later I found out I wasn't selected. The company seems to put on a show for candidates.
Confirmed questions1 question
- How did you discover Zen Planner?
Zen Planner
Customer Advocate
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Behavioral Technical
The interview process was easy and fun, all the people asked great questions and I really got to know many of the staff members. You begin by completing a phone interview and a small task. Once you pass these two steps you are asked to come in and complete an in-person interview. I got an office tour and talked to four different people one on one. It was a great interview experience.
Confirmed questions1 question
- What difficulties might you encounter in this role?
Zen Planner
Customer Advocate
Entry Average Positive experience Decline offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
I had an initial phone interview with the hiring manager, and then moved to in-person interviews at their office with four different people. I was there for about 2.5 hours and got a tour of the office as well. Everyone I met with seemed happy and positive, and it seems like a great place to work.
Confirmed questions1 question
- Can you describe a situation in your career where you encountered an unhappy client? What was the outcome, and how did you manage it?
Zen Planner Customer Advocate Interview Questions
Quoted word for word from Zen Planner interview reports.
“How would you describe the internet to a child”
Read reports →“How did you discover Zen Planner?”
Read reports →“Which of the core values would you choose if you could only pick one?”
Read reports →“How do you maintain organization for yourself?”
Read reports →“Can you share an instance where you had to deal with an unhappy customer?”
Read report →“What do you predict will be the hardest aspect of this job?”
Read report →“What aspects of this role make you feel both nervous and excited?”
Read report →“Can you share an instance where you demonstrated exceptional customer service skills?”
Read report →“Can you describe a situation in your career where you encountered an unhappy client? What was the outcome, and how did you manage it?”
Read report →Formats, difficulty and experience
Across all 11 Zen Planner interview reports.