Startek Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 225 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 225 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Startek.
Startek
Technical Support Engineer
Mid Average Negative experience Decline offer 3 rounds
Interview process
Recruiter call Technical screen Phone screen
Interview formats
Technical Behavioral
So the interview was pretty standard, you know, first HR gave me a quick check, then I had some technical interviews, and then I talked with the manager. They really wanted to see how I approach problems, if I can work with others, if I'm flexible, and of course, my technical skills. It felt like a good way to see if I'd fit in and if the job was a good match for me.
Confirmed questions1 question
- What's your approach when a customer tells you they're experiencing the same technical problem over and over?
Startek
Customer Support
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Technical Behavioral
3 rounds of interviews: HR, Ops, and client. There was a typing test and a Versant test where a minimum score of 5 is needed. The questions were easy, but fluency in English is a must. In the HR round, they asked for an introduction, which is a basic question for every round. In the Ops and client rounds, they might also ask about your family and background. You should have no police record for the past 10 years.
Confirmed questions4 questions
- Can you introduce yourself?
- Tell me about your family background.
- Please read this paragraph.
Startek
Customer Service Executive
Entry Average Neutral experience Accept offer 4 rounds
Interview process
Recruiter call Presentation Take home Group Technical screen
Interview formats
Presentation Other Group
First, they give a presentation and explain the position you're applying for, mentioning the salary. Then, they give you a sheet to do two drawings: one of a man in the rain, and you have to create a story with a problem. On a third sheet, there's an exercise to arrange phrases as you see fit, followed by a group discussion. Finally, there's a computer typing speed test.
Confirmed questions1 question
- Dibuje un hombre bajo la lluvia y relata lo dibujado.
Startek
Customer Service Representative
Entry Easy Positive experience Decline offer 7 rounds
Interview process
Recruiter call Technical screen Onsite Take home Panel Offer
Interview formats
Behavioral Technical Other
First, you gotta send in your resume and cover letter, either online or by email. Then, a recruiter will look at all the applications and pick out the ones that seem to fit the basic requirements. If you make the cut, you'll have a quick phone chat with the recruiter about your background and why you're interested. Next, if you're still in the running, you'll have a more in-depth interview, either in person or over video, with the hiring manager. They'll dive into your skills, experience, and how you'd fit with the team. Sometimes, there might be a quick test or task to check your specific abilities. If needed, there could be a final interview with some higher-ups or a panel to seal the deal. Finally, if everything goes well, you'll get a job offer with all the details. They try to keep things clear and moving along so it's not too stressful.
Confirmed questions1 question
- What experience do you have that relates to this position?
Startek Interview Questions
Quoted word for word from Startek interview reports.
“Can you explain the causes of a BSOD and how to fix it?”
Read reports →“Could you explain the steps to enable WiFi for a customer who is using a notebook and calls for assistance?”
Read reports →“Is there a common sense question that doesn't have a correct or incorrect answer?”
Read reports →“What's a reasonable number of days off per month, in your opinion?”
Read reports →“I've hidden a pen somewhere in this room; you have five questions to find it. What are they?”
Read report →“Can you explain what offshore and onshore mean in the context of telecalling?”
Read report →“Imagine a customer is upset because they can't find their account pin and wants to pay. How would you manage this?”
Read report →“How to handle an aggressive customer query and reduce Average Handling Time (AHT).”
Read report →“How would you react and explain something to an elderly person who might not understand technology well?”
Read report →Formats, difficulty and experience
Across all 225 Startek interview reports.