Shangri-La Hotels and Resorts Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 161 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 161 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Shangri-La Hotels and Resorts.
Shangri-La Hotels and Resorts
Executive Assistant
Executive Average Neutral experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
I was contacted by the GM for an interview. It was initially set up for multiple people, but I ended up just meeting with the GM. The interview went well, but ultimately they hired someone who previously worked at Shangrila, which is understandable. I heard back about not getting the job about three weeks later.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Shangri-La Hotels and Resorts
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The process was really well organized and they kept in touch, which was nice. They were friendly but also serious to make sure they got the right person for the job, so I thought it went pretty smoothly overall.
Confirmed questions2 questions
- Can you share your previous experience in this area?
- What experience do you have that is relevant to this field?
Shangri-La Hotels and Resorts
Intern
Intern Average Positive experience Accept offer 2 rounds
Interview process
Group Recruiter call Technical screen
Interview formats
Group Behavioral Technical
Group interview for interns. First with the HR and second with the head department (f&b/chef). Questions are pretty easy, they ask about your personablity,hobbies, future plans, etc, and for the department heads, questions revolve around what you know about the role you want to apply in (ex: if you are kitchen department, they ask about your specialty dish, mother sauces, etc)
Confirmed questions7 questions
- Can you name the five Mother sauces?
- What can you tell us about your personality?
- What are some of your hobbies?
Shangri-La Hotels and Resorts
Service Associate
Entry Average Positive experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview process for the F&B Attendant position was pretty simple. They asked about my schooling, any experience I had in F&B like serving or bartending, and if I knew much about hotels in general. The people interviewing me were nice and it felt like a good experience overall.
Confirmed questions5 questions
- What's your educational background?
- Can you describe your relevant F&B experience, like serving or bartending?
- What do you know about hotels in general?
Shangri-La Hotels and Resorts Interview Questions
Quoted word for word from Shangri-La Hotels and Resorts interview reports.
“When you think about Shangri-la hotels, what do you think of?”
Read reports →“What would you do if you fell in love and had babies?”
Read reports →“If a guest brings his/her parents, and with a 5yr/o son, coming to look for a place to stay, how will you convince them to stay at Shangri-La? (they were from kl, currently at penang, budget within 500 for 1night with breakfast)”
Read reports →“If you were an animal, which one would you be?”
Read reports →“Could you explain the differences you see between 4-star and 5-star hotels?”
Read report →“Why Shangri-la Kuala Lumpur and what interests you about it?”
Read report →“What would you do if a guest was complaining a lot in a difficult situation?”
Read report →“How would you create an audit plan and what steps would you take to implement it?”
Read report →“How would you handle a situation where a guest wants to dispute a minor issue?”
Read report →Formats, difficulty and experience
Across all 161 Shangri-La Hotels and Resorts interview reports.