Pep Boys Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 122 interview experiences · FREE TO READ
Which role are you interviewing for?
27 roles · 122 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Pep Boys.
Pep Boys
Project Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I had three phone calls with three different people, and they all went pretty well, giving me a good vibe about the company. It felt like we really clicked, and the last call seemed more like a formality before the Christmas/New Year break. In early January, I was told the job was filled and no one was hired.
Confirmed questions1 question
- Tell me about your industry experience.
Pep Boys
Customer Service Manager
Manager Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
It was a pretty simple process, assuming you have at least two years of experience managing service. Just be ready for constant changes without clear direction if you do accept the job. The interview itself was easy and fair, but the overall hiring process took a long time.
Confirmed questions1 question
- Can you explain your process regarding cognitive behavior questions?
Pep Boys
Executive Assistant
Executive Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
Had a couple of phone interviews and then an in-person interview. Seemed like it went well. After not hearing anything for a few weeks, I followed up with the recruiter. She said I was still being considered but they were talking to other candidates. We exchanged emails for about 10 minutes, and in my last email, I reiterated my interest, shared some ideas for the role, and said I'd wait to hear back. About five minutes after that, I received an automated rejection email, even though we were actively emailing each other. It was quite unexpected.
Confirmed questions1 question
- Tell me about your experience with office support tasks.
Pep Boys
Sales Associate
Entry Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
It was pretty straightforward. We started with a phone interview, and then they asked me to come in to talk with the hiring manager. It was very conversational. They asked what made me apply and what experience I had in the industry. They also asked common behavioral questions like tell me about a time you went above and beyond, and tell me about a time you wished you went above and beyond.
Confirmed questions3 questions
- What motivated you to apply for this role?
- Can you share an instance where you exceeded expectations?
- Describe a situation where you regretted not going the extra mile.
Pep Boys Interview Questions
Quoted word for word from Pep Boys interview reports.
“Can you explain the difference between a carburetor and fuel injection?”
Read reports →“Are you familiar with using a code scanner to retrieve codes?”
Read reports →“What do you do if you bring the wrong part and the customer is irate?”
Read reports →“Do you own your own tools and a toolbox with a key?”
Read reports →“Do you have your own toolbox and a basic set of mechanic tools?”
Read report →“If you could go back and redo something, what would it be?”
Read report →“What, in your opinion, constitutes a team and a good team?”
Read report →“What actions would you take if you faced a customer who was yelling at you?”
Read report →“Are you able to pass a basic math test?”
Read report →Formats, difficulty and experience
Across all 122 Pep Boys interview reports.