Holiday Inn Express Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 191 interview experiences · FREE TO READ
Which role are you interviewing for?
19 roles · 191 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Holiday Inn Express.
Holiday Inn Express
Night Auditor
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
The hiring manager called me into the back office, reviewed my resume from Indeed, and mentioned he was impressed with my experience in accounts receivable and front desk work at a previous Holiday Inn. We talked for about 20 minutes about my background, and then he made me an offer. He seemed a bit disorganized when preparing my paperwork, especially the W-4, but I figured it was because he was still in training for his role.
Confirmed questions1 question
- Can you detail your specific duties as a front desk agent at your former Holiday Inn position?
Holiday Inn Express
Receptionist
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Presentation
The process was really good. I got a phone call to set up the interview. Once at the hotel, I met with the Guest Experience Supervisor, who is from Argentina, and another person from Catalonia. We had a long, pleasant chat about tourism. Then we discussed the job, I explained my situation in Spain and work conditions. The role was open because someone left the team, but my work visa is only valid for 6 months, which didn't meet the hotel's requirement.
Confirmed questions2 questions
- Could you speak in English about your professional experience?
- In English, how do you see yourself in 5 years?
Holiday Inn Express
Guest Service Assistant
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite Panel Offer
Interview formats
Behavioral Other
I got here and told them my name and was asked to wait. The senior guest service assistant met me, and we chatted in the empty breakfast area. Right from the start, it felt super chill and comfortable, like we'd known each other forever, which I figured was a good sign! The interview went really well, we even laughed together and talked a bit about personal stuff. They seemed really into what I was saying, kept good eye contact and smiled. It was a really good experience overall.
Confirmed questions2 questions
- Can you share an instance where you delivered outstanding customer service?
- What do you consider your biggest accomplishment in life, and can you explain why?
Holiday Inn Express
Front Desk Agent
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The interview was unpleasant. Initially, I thought I was interviewing for a part-time day reception position. However, about 10 minutes in, they informed me the role was actually for a night auditor (11 pm to 7 am). When I inquired about openings for daytime front desk positions, the interviewer stated that no such roles were available and that the night auditor position was the only one they were hiring for. Furthermore, when I asked questions about the team and the manager's job satisfaction, I was met with a dismissive response: 'Those questions aren't relevant to the position, so I won't be answering.' The manager was rude and inconsiderate of my time.
Confirmed questions1 question
- Describe how you've managed difficult or unhappy customers.
Holiday Inn Express Interview Questions
Quoted word for word from Holiday Inn Express interview reports.
“What would you do if a guest smoked in a room where smoking is not allowed?”
Read reports →“What would you do if a guest couldn't afford to stay at the hotel?”
Read reports →“If you were an animal, which one would you choose to be?”
Read reports →“How would you handle a situation where a guest is agitated and yelling about a cancellation policy?”
Read reports →“How would you handle a situation where a drunk guest at the front desk is flirting with a coworker and refuses to go back to their room?”
Read report →“Are you okay with telling people who seem to be loitering to leave the premises”
Read report →“What would you do if you were by yourself, the phone was ringing, a guest was checking in, and a wet boy was standing to the side looking for a towel?”
Read report →“What would you do if a guest was yelling at you because of a mistake a colleague made?”
Read report →“Have you ever not shown up for a shift without calling in?”
Read report →Formats, difficulty and experience
Across all 191 Holiday Inn Express interview reports.