Holiday Inn Express Front Desk Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Holiday Inn Express.
Holiday Inn Express
Front Desk
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was very informative, they just expect you to not have a life outside of work. They want someone who is available at any given time, instead of hiring for a specific schedule like most agencies do.
Confirmed questions1 question
- Could you describe your availability for work?
Holiday Inn Express
Front Desk
Entry Easy Negative experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Group Offer
Interview formats
Behavioral Other
I applied online and got a call back pretty fast, like within the same week. They set me up for an interview the very next day, which was held right there in the hotel lobby. After the chat, they asked me to do a job shadow thing later that same day. It was about four hours long, and after that, they offered me the job. I started a few days after that.
Confirmed questions2 questions
- Can you tell me about a time you dealt with a challenging customer?
- What's your approach when the phone rings and a guest needs immediate assistance?
Holiday Inn Express
Front Desk
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a pretty simple process. They didn't ask a lot of questions and didn't require any drug tests or written assessments. Background checks weren't needed either. Honestly, a little checking might have been good, but considering the pay, I guess that's understandable.
Confirmed questions1 question
- Would you be flexible with your working hours?
Holiday Inn Express Front Desk Interview Questions
Quoted word for word from Holiday Inn Express interview reports.
“What's your approach when the phone rings and a guest needs immediate assistance?”
Read reports →“Would you be flexible with your working hours?”
Read reports →“Out of all your past jobs, which did you enjoy the most and what made you like it?”
Read reports →“Could you describe your availability for work?”
Read reports →“Can you tell me about a time you dealt with a challenging customer?”
Read report →“Tell me about your experience handling difficult customers.”
Read report →“Tell me about a difficult customer experience and how you managed it.”
Read report →Formats, difficulty and experience
Across all 7 Holiday Inn Express interview reports.