HEI Hotels & Resorts Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 91 interview experiences · FREE TO READ
Which role are you interviewing for?
18 roles · 91 reportsCandidate interview experiences
First-hand accounts from people who interviewed at HEI Hotels & Resorts.
HEI Hotels & Resorts
Sales Associate
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview process went very smoothly. The manager maintained a professional tone and was punctual. She asked many questions about my previous positions and listened attentively. She was pleasant and respectful. Overall, it was a great experience.
Confirmed questions2 questions
- What is your perspective on work-life balance?
- Are you a hard worker?
HEI Hotels & Resorts
Operations Supervisor
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Technical Group
I had one brief recruiter call that was very general. Then I had a 1 on 1 with a Manager which went well enough they offered me a 2nd interview right away. The 2nd interview was to meet potential coworkers and the GM. After that, they just ghosted me. I still don't know why. I followed up a few times and only got a generic response that didn't address the lack of an offer or rejection.
Confirmed questions2 questions
- Tell me about your work habits and attention to detail.
- We casually discussed the potential hours and roadblocks.
HEI Hotels & Resorts
Accountant
Staff Easy Negative experience Decline offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Other
The interview process with HEI really left a bad taste in my mouth and ultimately made me decline. First, they use Skill Survey which requires you to put FIVE references and no less. Then references are emailed a survey to fill out. HR kept pressuring for references, but reaching out to 5 references takes a while. I really think this is rude to the candidates and references time. What's worse is they made an offer only after 2 references filled out the survey. If you only wanted 2, please change the required 5. Next they would not allow any flexibility on the start date which I found inconsiderate. I'm not one to leave my current position and not ensure a smooth transition, so being inflexible to moving the start date 3 days really says a lot about the company. HR was also a bit pushy as I would receive an email and/or text every morning during the process. Overall, the lack of respect for my time, requiring five references, and not moving the start date is what made me decline the role.
Confirmed questions1 question
- What tasks have you performed?
HEI Hotels & Resorts
Human Resources Coordinator
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral
I first applied on the HEI website, then I called the hotel a few days later to show my interest. The HR Coordinator, who is now my supervisor, scheduled an interview for me. The interview went well. She used the STAR method, which is what Marriott uses for interviews, and asked me questions about my past work, education, and life. She also let me ask questions about Marriott, the specific property, HEI, and things like benefits, scheduling, and flexibility. I interviewed on a Thursday and was told I'd hear back by the next Monday, which I did, and I got the job offer.
Confirmed questions3 questions
- Can you tell me about some of your personal qualities?
- Share an example of a mistake you made at work and what you learned from it.
- What are your career aspirations for the next three years?
HEI Hotels & Resorts Interview Questions
Quoted word for word from HEI Hotels & Resorts interview reports.
“What are the terms of preventative maintenance for Major Mechanical Equipment?”
Read reports →“What are the terms of preventative maintenance for Guest Rooms?”
Read reports →“Can you explain the distinction between a luxury brand property and one that is not a luxury brand?”
Read reports →“What is it about Hawks Cay Resort that interests you the most?”
Read reports →“What are the ways we can improve the housekeeping department?”
Read report →“What are the types of ways we can improve the housekeeping department?”
Read report →“What strategies would you use to generate new business for the Hotel?”
Read report →“Could you tell me about your budget for MPOR?”
Read report →“How do you focus on building culture in the workplace?”
Read report →Formats, difficulty and experience
Across all 91 HEI Hotels & Resorts interview reports.