HealthEquity Inc. Interview Questions
& Process

My interview experience at HealthEquity for a senior marketing designer role was unfortunately quite disappointing, reflecting a poorly managed and inconsiderate process. It was a four-stage interview. The first stage was a design assignment. The brief was vague and underdeveloped, lacking necessary context, which forced me to do a lot of independent research and make assumptions. This took many hours of unpaid work, which I did to show my strategic thinking and execution. The presentation of this assignment went well, and I felt confident. The next interview also seemed productive, where I presented my portfolio and had a good discussion. However, after that, communication completely stopped without any explanation or feedback, despite the significant effort I put into the assignment and other stages. This lack of communication felt unprofessional and dismissive. It's disappointing that they require candidates to do substantial work but don't provide closure or basic communication. A good hiring process should be transparent, have clear expectations, and communicate in a timely manner, which this experience did not.

Applied online and then got a reach out from the internal recruiter. We had a 30 minute interview set up and the recruiter asked if I was okay with using AI to transcribe notes. She read from a script of questions, and then when I asked her 2-3 simple questions, she responded with things like "I should know this but I don't know" and "you can follow-up with the hiring manager." She then ended the interview five minutes early because she "needed to pick up daughter." I think the notes would show a poor reflection of her lack of interviewing skills.

So after the initial recruiter call, I had a video interview with the hiring manager. This interview was pretty much all situational questions about how I would handle certain scenarios. Some of the questions seemed a bit outside the scope of what I thought a UX role would involve, making me think the position had higher expectations than advertised. The manager kept mixing up my name, which was strange given how much they hyped up the company culture as friendly during the screening. While they did ask follow-up questions, it often felt like they were challenging every answer with a 'but...', which made it feel confrontational. I ended up withdrawing my application and telling HR about the culture mismatch, and their response was kind of dismissive, really showing the true company vibe. The interview itself wasn't hard because of the questions, but because the interviewer was tough to connect with.

I got an email to set up a call, and we did it the next day. The person was nice and told me a lot about the company, and also asked me what I'd want to know. Then I scheduled another interview for the following week. That one was good too. The manager explained my potential role clearly, and they asked about my past experience. I got to ask questions about what they're looking for and the company culture, and I liked their answers. I heard back with an offer in a few days. My equipment arrived two weeks later, and I started training the week after that. The whole thing was fast and easy, and they were happy to answer my questions.