HARVEY Interview Questions
& Process

The interview process was super clear from the get-go. First, there was a video call with a recruiter. Then, I had a video interview with the hiring manager, who's the Customer Success Lead. After that, I went for an on-site interview day where I had four interviews back-to-back, each lasting about 30-45 minutes, with other customer success managers and people from different teams. The day also included a case study presentation. They sent the case study over beforehand, and it was easy to understand, giving me enough time to prepare. I made a presentation with about 10-12 slides and presented it live to three people, one of whom joined virtually. The hiring manager I met in the second round was also in this final presentation.

First off, I connected with a recruiter who was really upfront and made me feel valued beyond just filling a position. Then I did a take-home assignment that showed how I'd handle and sort out issues, which felt well-designed and not too much work. After that, I had a chat with the hiring manager, and it felt like a genuine conversation. Instead of typical questions, we discussed my background and how it fit with Harvey's support team. They were super friendly and gave me a great feel for the company. Next, I had four interviews with different teams. It took a fair bit of time, but each talk felt new, and they seemed truly interested in me, what I offered, and let me give thoughtful responses instead of just usual situational stuff. The whole experience gave me a good idea of the kind of people Harvey hires and really convinced me about the company and its people.

The interview process was alright, but it felt a bit messy and dragged on longer than I anticipated. It kicked off with a standard recruiter phone screen, then a virtual chat with the hiring manager. Both chats were pretty direct and matched what the job description said. After that, there was an onsite panel interview that went for about four hours. That seemed like a lot for this role and got pretty repetitive. The first person I talked to was professional and the conversation felt natural with behavioral questions and intros. The second interviewer, though, seemed pretty checked out – like, eye-rolling and barely engaging, which made it awkward and hard to keep the conversation going. I couldn't tell if they were trying to pressure me or just weren't interested. The third interviewer spent a good chunk of time talking about how swamped and burned out the team is. While I get wanting to be upfront, it sounded more like a warning than just explaining the job. The last step was a final chat with the hiring manager. Overall, it seemed like the panel was looking for skills and responsibilities that weren't even in the job posting. The expectations just didn't quite line up with the advertised role. My advice to management: maybe make the panel shorter, make sure the interview expectations match the job description, and ensure all interviewers give a consistent and professional experience for candidates.

So I made it to the final round for this role. The process involved a 30 min phone screen with a recruiter, then a 30 min zoom with the hiring manager. After that, there was a 1.5 hour onsite which included a 30 min pitch presentation, a 30 min meeting with an SE, and a 30 min chat with the hiring manager. All the questions were hypothetical. The final round was a 30 min zoom with whoever was available. Ultimately, the Harvey team never followed up to let me know they weren't moving forward and ghosted me. The whole thing took 4 weeks and I spent tons of hours prepping. It was super disappointing that no one had the basic professionalism to just let me know directly.