Extreme Networks Interview Questions
& Process

I interviewed for the Customer Success Manager job at Extreme Networks and the interview process was pretty good and organized. The recruiting team communicated well and let me know what to expect. The process had a few parts: First, an HR chat to see if I was a good fit and my background. Then, an interview with the Customer Success team where they checked my experience with big clients, account management, and working with other teams. Everyone I talked to was ready, professional, and willing to chat. It seems like they value teamwork, helping customers, and having a solid plan for Customer Success.

So, I had a couple of interviews with this company. First, a really quick chat with HR, like five minutes, where they said they liked my background and wanted to set up an interview with the lead designer. The second interview, with the lead designer, was pretty chill and laid-back, no curveballs or anything. He was saying they were on the hunt for a few designers and that it’s tough to find someone who can handle design, video, motion, all that. I thought to myself, yeah, that makes sense, those are different skill sets, expecting one person to juggle all of it seems a bit much. After that, they told me HR would be in touch about what’s next, but I never heard anything back. I reached out once, but got no response, just radio silence. It’d be cool if companies at least had the courtesy to let candidates know when they’ve picked someone else. The whole thing gave me the impression that things aren’t run very smoothly there.

So, there were four technical rounds in total. First, I chatted with the hiring manager, then I had three more deep-dive chats with senior folks on the team. They were checking out my tech skills, what I've done before, and if I'd fit in. I spent a good chunk of time getting ready for all of them and was pretty hyped about it. Sadly, after the last one, they just ghosted me. I sent a few polite follow-ups about where things stood, but nothing. It was kind of a bummer, especially from a company that's usually on the ball, to not get any kind of update. Even a quick rejection would have been cool, you know, considering all the prep work we candidates put in.

After talking to HR on the phone, a video call technical interview was set up. During this round, the interviewer seemed rushed and wanted to get through his questions quickly. He didn't even look at my resume or work history. He just started asking questions based on his own background and knowledge. It’s frustrating because if my resume was good enough to get an interview, I’d expect questions related to my actual experience. So, the whole experience was pretty bad. I was asked about shell scripting, routing, DNS, and other networking stuff, none of which is related to my job or even on my CV, which made it quite boring.