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Extended Stay America Interview Questions
& Process

Real candidates share what happened, how many rounds they had,
and how the experience turned out.

Based on 126 interview experiences · FREE TO READ

1.8 Rounds average
Average Typical difficulty
70.6% Positive experience

Which role are you interviewing for?

14 roles · 126 reports

Candidate interview experiences

First-hand accounts from people who interviewed at Extended Stay America.

Showing 4 of 126
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Extended Stay America

Customer Service Representative

Operations · nearly a year ago

Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral

Saw an email about hiring on the spot and they were interested in me. I went in and met a very nice manager who was very thorough about how the shift would be like and the pay. It's part-time for 90 days, and if I stay till then, I think I get full benefits. Easy interview.

Confirmed questions2 questions
  • Can you tell me about your previous experiences?
  • Can you tell me a little bit about yourself?
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Extended Stay America

Receptionist

Operations · a year ago

Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Other

It was a really simple and quick hiring process. I actually started working the very next day. The training was super easy, and I got promoted really fast within the company. I began as a housekeeper, then moved to the overnight laundry team, and eventually became a front desk receptionist. I liked the hours, and they were flexible with my schedule.

Confirmed questions1 question
  • What makes you want to work for our hotel?
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Extended Stay America

Front Desk Receptionist

Operations · more than a year ago

Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical

I had my interview in the afternoon. I met with the Managers in their office and we talked about my resume and why I applied. We discussed my long-term goals, my experience with computers and people, and what hours I can work. They also asked if I was okay with being around pets since the hotel allows them. The hotel is in a great location near food and the beach. I learned that they have guests who stay for extended periods due to things like work contracts. The interview was pleasant, and the two managers were really laid-back and friendly, making it a nice experience.

Confirmed questions8 questions
  • Will the manager review your resume?
  • In five years, where do you envision yourself working?
  • Are you comfortable working in an environment with pets?
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Extended Stay America

General Manager Trainee

Operations · more than a year ago

Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Onsite Onsite
Interview formats
Behavioral

I went through three separate interviews. The first one was in person with a regional manager. Then, I had a phone interview with a recruiter. Finally, I interviewed again in person with another regional manager. It seemed like they didn't talk to each other at all, as they didn't even know who I'd already spoken with. Each interview felt like a first interview, just asking basic questions to get to know me. After those three interviews, I didn't hear back for about two months. I sent several emails with no reply, and then I got a very short email saying the job was filled. It was all very disorganized and unprofessional.

Confirmed questions1 question
  • Can you tell me about your previous work experience?

Extended Stay America Interview Questions

Quoted word for word from Extended Stay America interview reports.

What would you do if a guest who booked a nonsmoking room arrived and the only available rooms were smoking?

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How would you handle a guest complaint about the room not having hot water?

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Why did you feel the company wanted to terminate the previous manager?

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Would you be alright working part-time, only from 3pm to 11pm, two or three days a week?

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What's your plan if an employee is a no-show or calls out frequently?

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How would you address and resolve a situation involving a guest conflict?

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Formats, difficulty and experience

Across all 126 Extended Stay America interview reports.

Interview formats

Behavioral 74.1%
Technical 12.4%
Other 8.8%
Presentation 2.9%
Group 1.2%

Interview difficulty

Easy 44.4%
Average 54%
Difficult 1.6%

Candidate experience

Positive 70.6%
Neutral 15.1%
Negative 14.3%

Reports by job function

Operations 109
Engineering 5
Other 4
Sales 3
Finance 2
HR 1