BlueJeans Network Interview Questions
& Process

I was referred by a friend and the whole process took about 2 weeks. First, I had a chat with a recruiter over Blue Jeans video conference about my experience, and then moved to the next step. After that, I was scheduled to speak with the hiring manager, but instead, a sales lead interviewed me because the manager was busy. The lead didn't prepare any questions and asked the same ones as the recruiter. I was told I was moving forward. An hour later, a recruiter called to schedule an interview with the hiring manager for that same afternoon. The manager first complimented my culture fit, then questioned my sales experience, despite my 6+ years in sales and 10+ years in business. He mentioned hiring me would be a risk and promised a decision by Friday. Friday came with no word, so I sent a thank you note and confirmed my interest, still no response. I even sent them a potential contract lead, but heard nothing. After following up the next week with no response, I emailed the recruiter. She called me back immediately to say they chose other candidates. Interestingly, the position was changed to Marketing Development Representative that same day, and as far as I know, no one was hired for the Sales Development Representative role. It would have been polite to at least send an email about not being a fit, especially since I was referred by an employee. Overall, I found the hiring process very unprofessional.

Applied online. Got contacted to schedule a web conference interview. It took about a week for HR to set up the web conference with the hiring manager. During the conversation with the hiring manager, I felt like they weren't sure what they were looking for. He asked about my sales engineering experience, which I detailed (12 years). Then he suggested a support role to learn the product. I was taken aback but went along to see his thought process. He stated it would be fair to the current support staff. Support is not sales! I treated it as interview practice after that comment. Typical Silicon Valley company, so don't expect a chance unless you're white or Asian. They promote a cloud product, but after looking at it, it's too cloud-dependent for a web conference product. Bandwidth latency is a big issue. Free peer-to-peer and multi-peer web conference products exist with better performance and secure connections. I used Wireshark to check traffic during our chat and found security vulnerabilities. It's not a product I'd recommend for organizations needing a web conference tool. A cloud-based web conferencing product? Don't Webex or Go To Meeting offer more functionality? It seems like a quick-sell company, just using VC money until a larger company buys them and shelves the product.

I interviewed for the CSM role at Blue Jeans in Bangalore. Even though I didn't have the minimum required experience, they were kind enough to interview me. After an initial phone screen to check my motivation, the recruitment team set up more interviews. These included video calls with VPs, team leads, and other CSMs. Even though there were several interviews, everyone at Blue Jeans was really friendly and made me feel comfortable. The last video call involved a timed case study, and I was given enough time to prepare. A great part of the process was getting good feedback, which helped me in later rounds. It's impressive that they let candidates interview with VPs and Directors early on, showing their company culture. The recruitment team was always helpful and easy to reach. Overall, my interview experience with Blue Jeans was excellent.

The hiring process is pretty extensive. They start with a short phone interview like most companies. From there, they require a video conference through the Blue Jeans video solution. The first meeting was with the sales recruiter followed by a couple of follow-up calls. They also required that I send them sales metrics from the last three years. From there, there was another video meeting with the sales manager followed by another follow-up call with the sales recruiter. After not hearing back for a while, they finally contacted me about an in-person interview in their San Francisco office. The interview consisted of four separate meetings where some were very nice and professional, while others were not as much. After what I considered to be a productive in-person interview, I never heard back from Blue Jeans despite multiple follow-up attempts.