Zurich North America Claims Adjuster Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Zurich North America.
Zurich North America
Claims Adjuster
Mid Difficult Positive experience Accept offer 1 round
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
Interviewed with the team where they asked situational questions. Two managers were on the call. They also asked about my previous work experience, including where I worked and my job duties. The interviewers were very stern, almost intimidating. They asked similar questions but reworded them.
Confirmed questions1 question
- What do you consider your greatest weakness?
Zurich North America
Claims Adjuster
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral
I applied online and got an email from HR. I replied but didn't hear back, so I called their HR department and left a bunch of voicemails for the person who emailed me. Finally, almost a month later, the HR person called back and said they were out of office. They interviewed me, talked up the company, and said they'd pass my resume to a hiring manager who'd contact me in about a week to schedule a second interview. No hiring manager ever called. Two weeks later, I called HR again and was told the job was canceled, but it was still posted online! They could have at least emailed me. It was super unprofessional and disrespectful.
Confirmed questions2 questions
- Can you tell me about your education?
- Can you tell me about your experience?
Zurich North America
Claims Adjuster
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
It took 6 months from my interview to get an offer and start date, and 9 months for my promotion. I interviewed for a role that wasn't approved yet but was in the pipeline. HR is super slow. The phone screen was way harder than the in-person interview, which was pretty chill. HR doesn't really know the day-to-day of the jobs or if you're qualified. If you can't explain things to them or tell them what they want to hear, you won't get past the phone screen.
Confirmed questions4 questions
- Can you tell me why you're interested in claims?
- What is it about insurance, and claims specifically, that appeals to you?
- Tell me about a time you faced a conflict and how you handled negotiations with the claimant or insurer, depending on whether it was a workers' comp or property claim.
Zurich North America Claims Adjuster Interview Questions
Quoted word for word from Zurich North America interview reports.
“Which subjects in school have you found most interesting?”
Read reports →“What is it about insurance, and claims specifically, that appeals to you?”
Read reports →“Can you tell me why you're interested in claims?”
Read reports →“Can you describe a situation where you made a mistake?”
Read reports →“Can you tell me about your background and why you chose to enter the insurance field?”
Read report →“Can you tell me about your education?”
Read report →“Tell me about a time you faced a conflict and how you handled negotiations with the claimant or insurer, depending on whether it was a workers' comp or property claim.”
Read report →“What aspects of our company appeal to you?”
Read report →“Can you describe your experience according to the established standards?”
Read report →Formats, difficulty and experience
Across all 7 Zurich North America interview reports.