Zillow Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 16 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Zillow.
Zillow
Customer Care Representative
Entry Average Neutral experience No offer 4 rounds
Interview process
Recruiter call Phone screen Phone screen Onsite
Interview formats
Behavioral
The interview process was fairly quick, taking about 2-3 weeks. It started with an initial chat with the recruiter, followed by another talk with the recruiter which was also a phone interview. Then I had a phone interview with the hiring manager. After that, I was invited for an in-person interview with the two hiring managers and then a phone interview with the director. They kept things very relaxed, so my casual outfit of a sweater dress, leggings, and boots seemed appropriate. I felt I performed well, but perhaps not well enough to be a good fit for them. Despite that, everyone I met was extremely friendly.
Confirmed questions1 question
- What positive and negative feedback would your previous supervisor give about you?
Zillow
Customer Support Representative
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
I had two phone calls. The first was with a recruiter who told me more about the job and checked if it was a good fit. The second was a formal interview. Then, I had an onsite interview that lasted about two hours. Four managers interviewed me. They were all really nice and asked general questions to get to know me and see if I'd be a good fit for the role. The whole thing was really fun! I got an offer about a week later!
Confirmed questions4 questions
- Can you describe your most technological experience?
- What are your strengths and weaknesses?
- Tell me about your short-term goals.
Zillow
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I got an email the same day I applied online to set up an initial phone screening. The hiring manager then called me for another phone interview. The questions were pretty standard and not super hard, but the interviewer sounded like they were in a big empty room talking into the phone from far away. It was hard to understand them clearly because of the echo, making it tough to answer smoothly.
Confirmed questions1 question
- All questions were pretty standard and expected.
Zillow Customer Support Representative Interview Questions
Quoted word for word from Zillow interview reports.
“Can you state Zillow's mission statement?”
Read reports →“How would you explain Zillow to someone who doesn't know how to use computers?”
Read reports →“Tell me about a common misconception people have about you.”
Read reports →“Are you available to work on weekends?”
Read reports →“When dealing with frequent negative customer calls in this line of work, how do you maintain a positive attitude?”
Read report →“How do you ensure you're a good team player?”
Read report →“Can you share an instance where your customer service went above and beyond?”
Read report →“Can you share an example of a personal weakness?”
Read report →“Can you describe your most technological experience?”
Read report →Formats, difficulty and experience
Across all 16 Zillow interview reports.